Customer Support – Sales (Back Office) Full Time

This role focuses on handling customer inquiries, supporting the sales team, and ensuring consistent follow-ups. The ideal candidate should be trainable, disciplined, and comfortable communicating with customers across calls, WhatsApp, and email.

Customer Handling (Training + Execution)

· Attend incoming calls, WhatsApp, and email inquiries

• Share basic product information (training will be provided)
• Maintain professional communication with customers

Sales Support

• Follow up with leads regularly (call/WhatsApp/email)
• Share quotations, brochures, and basic details
• Support sales team in moving leads toward closure

Data & CRM Management

• Maintain lead database (Excel/CRM)
• Update status of each inquiry daily
• Ensure no missed leads or follow-ups

Internal Coordination

• Coordinate with sales & operations teams
• Track customer queries, order status, and updates

Required Skills

• Basic communication skills (Hindi & English preferred)
• Comfortable handling calls and customer conversations
• Basic knowledge of Excel / data entry
• Ability to manage multiple follow-ups

Preferred skills

• Prior exposure to customer support or sales support roles
• Familiarity with CRM tools
• Experience handling WhatsApp/email communication

Job Types: Full-time, Permanent

Pay: ₹17,000.00 – ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person