IT Support Specialist 2 Full Time NEW

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This “for doctors, by doctors” philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When You Join ModMed, You’re Joining An Award-winning Team Recognized For Innovation And Employee Satisfaction. From Our Global Headquarters In Boca Raton Florida, And Extensive Employee Base In Hyderabad India, We Are a Team Of 4,500+ Passionate Problem-solvers On a Mission To Increase Medical Practice Success And Improve Patient Outcomes

• Consistently ranked as a Top Place to Work
• 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary

About the Role:

The IT Support Specialist provides high-level, complex IT support for a global workforce across a multi-platform enterprise environment. This role acts as a primary Subject Matter Expert (SME) for the Digital Employee Experience, proactively managing identity access through Okta and ensuring the operational health of global SaaS applications and office technology.

Key Duties & Responsibilities

• Multi-Platform Endpoint Support: Perform Level 1 and Level 2 troubleshooting for Windows, macOS, and AWS Workspaces to guarantee global uptime and seamless productivity.
• AV & Office Infrastructure: Maintain, troubleshoot, and optimize high-density conference room Audio/Visual (AV) systems and onsite office networking, including WiFi and printers.
• Documentation & Process Improvement: Create and maintain comprehensive Knowledge Base (KB) articles for Tier 1 support teams and end-users, driving a culture of self-service resolution and operational efficiency.
• Identity & Access Operations: Manage the complete user lifecycle within Okta and Active Directory, ensuring accurate group membership and strict adherence to enterprise security baselines for application access.
• SaaS & Collaboration Administration: Administer and support core corporate productivity tools (Google Workspace, Slack, etc) and rapidly resolve complex collaboration bottlenecks.

Scope, Impact & Decision Making

• Global Communication: Communicate globally across multiple enterprise sub-business units and countries to disseminate critical IT information internally.
• Problem Solving: Navigate a mix of well-defined processes and the need to invent new approaches to solve novel, complex IT support challenges.
• Authority & Strategy: Hold final authority over the resolution of technical incidents and the tactical execution of office hardware deployments.
• Advisory: Make high-stakes, strategic recommendations to IT leadership regarding hardware standards, AV tool selection, and continuous process improvements for the global IT Support organization.

Must-Have Qualifications (Minimum Requirements)

• Education: Associate’s degree in Information Technology (IT) or Computer Science (CS).
• Experience: 2 to 4 years of hands-on experience in a high-growth, modern IT Support environment.
• Technical Skills: Deep familiarity with Okta, Google Workspace, and AWS Workspaces.
• Certifications: Google IT Support Certificate, CompTIA Security+, Apple Certified Support Professional (ACSP), or Okta Certified Professional.

Good-to-Have Qualifications (Preferred)

• Education: Bachelor’s degree in Information Technology (IT) or Computer Science (CS).
• Experience: 4 to 6 years of experience in high-growth, modern IT Support.
• Advanced Skills: Experience with Mobile Device Management (MDM) solutions like Jamf and Intune, as well as scripting capabilities using Python or Bash.
• Advanced Certifications: ITIL v4 Foundation/Specialist or AWS Certified SysOps Administrator.

Core Competencies

To thrive in our fast-paced environment, the ideal candidate must demonstrate exceptional proficiency in the following:

• Accountability: Holds themselves and others accountable to deliver successful outcomes.
• Communication: Understands audience needs and clearly expresses ideas to build trust, ensure understanding, and collaborate effectively.
• Customer Focus: Builds strong, positive internal relationships and consistently delivers customer-centric solutions.
• Results Driven: Consistently achieves quality results, overcomes technical and operational obstacles, and inspires the broader team to do the same.

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
• Allowances: Annual wellness allowance to support your well-being and productivity,
• Earned, casual, and sick leaves to maintain a healthy work-life balance,
• Bereavement leave for difficult times and extended medical leave options,
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels.

We Do Not

• Charge any fees, processing charges, or amount by any nomenclature, whether as a fee or deposit at any stage of the recruitment process;
• Authorise any individual, employee, or third party to collect any such payments (regardless of nomenclature) to offer or facilitate or recruitment opportunities; or
• Conduct hiring via informal messaging apps or personal email IDs.

All official communication is made only through verified channels, our website, and recognised recruitment platforms.

We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. Any such instances may be reported to us at hrcompliance@modmed.com .

ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications.