Global Finance & Operations Manager – Employee & Time Management Full Time NEW

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You’ll Do

Founded in 2022, the Enterprise Services (ES) organization delivers efficient, resilient, and scalable services globally, supporting BCG’s diverse teams. It is an evolving BCG organization that is predominantly focused on providing Global Business Services (GBS) activities to every part of BCG. It includes a range of business-critical services and expertise, including Global Finance & Operations Services (GF&OS), Procurement & Payables, Travel, Meetings & Events, Case Team Services, ClientView (Lead-to-Cash), Real Estate, Executive Support Services, and Business Insights and Analytics; supported by transversal expertise in our product portfolios and excellence functions.

We are looking for an exceptional Manager for our GF&OS team, who will oversee the recording, validation, reporting, and analysis of financial transactions, such as timesheets and expenses, accuracy and integrity of accounting and internal financial reporting. They will be responsible for managing the employee and project code data in financial systems, reviewing key transactions, and providing insightful reports to support decision-making. In this role, they will lead efforts to build a centralized team and support BCG offices globally, working closely with local teams to ensure financial information is recorded, reviewed, and corrected within designated timelines. Additionally, they will handle partner concerns and coordinate cross-functional queries across finance, HR, and other teams, ensuring efficient resolution and adherence to established guidelines.

Roles And Responsibilities

• Maintain a strong understanding of core accounting principles, including the accurate recording, summarizing, and reporting of transactions, alongside a thorough knowledge of systems, the chart of accounts, and system hierarchies
• Develop in-depth knowledge of BCG finance systems, processes, and transaction flows to proactively solve problems and drive independent decision-making
• Lead and support transition of processes from local office finance teams and responsible for successful knowledge transfer to GF&OS Employee and Time Mgmt. team within agreed timelines and quality
• Ensure accurate recording and review of timesheets, expenses, and transactional data, implementing necessary corrections or adjustments based on personal analysis and input from local finance teams, while maintaining compliance with both local and global financial practices
• Maintain regular review, reconciliation, and analysis of processed transactions to ensure their accurate flow to the financial statements and detect any discrepancies that need resolution.
• Oversee the continuous update and maintenance of employee and project data within the financial system, conducting periodic reviews to ensure the accuracy and currency of the data
• Effectively identify and manage financial issues or discrepancies, ensuring timely resolution by coordinating with relevant collaborators and maintaining clear, transparent communication
• Build and maintain strong relationships with local finance teams to address queries related to timesheets, expenses, and other financial matters that arise
• Work closely with GF&OS Service Performance Senior Manager to develop metrics for evaluating performance and service levels. Lead and present to leadership, monthly dashboards including success stories, process heath etc.
• Develop an escalation matrix for each local office to ensure timely resolution of issues, clear communication channels, and appropriate involvement of relevant team members at each level of escalation, thereby minimizing delays and ensuring accountability throughout the process
• Act as a key contact for the business in issue resolution; lead system implementations, participate in testing efforts; connect with business collaborators to understand issues and adapt process as needed, and play an active role in resolving complex issues
• Perform process assessment to understand, enhance and promote the process controls framework. Continuously develop, review, and update standard operating procedures (SOPs), process documentation, and RACI frameworks to ensure compliance and streamline operations
• Ensure robust internal controls by maintaining appropriate backups and schedules that support financial transactions. Adhere strictly to internal compliance policies and guidelines in all daily operations
• Lead continuous improvement of services in quality and effectiveness in close collaboration with extended team members, ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
• Partner with local office finance teams to support on annual /quarterly audit activities. Also, implementing any recommended improvements or corrective actions following the audit, working to enhance overall financial reporting and controls
• Lead, manage and coach the team to achieve their development goals
• Actively participate in organization-wide projects and initiatives, contributing financial insights and expertise to achieve successful outcomes

What You’ll Bring

• Bachelor’s or Master’s Degree in Finance & Accounting, with prior experience of working in a global finance operations team or setup
• 12+ years of relevant experience in Finance processes with focus on financial accounting, reporting and analysis, with strong understanding of finance operations setup, delivery and process transformation
• Strong people management experience with practical experience in leading, developing, coaching and managing mid-size to large teams
• Able to excel in a dynamic and intellectually challenging environment, while adapting with flexibility to improve the business and align with BCG’s values and culture.
• Strong and proven proficiency in MS Excel, Word, PowerPoint and adaptable to different technology and/or software applications/tools
• Practical work experience and exposure to working with various ERP systems e.g. SAP, Oracle, Infor, Concur, Hyperion etc.

Who You’ll Work With

We pride ourselves on a collaborative working environment and utilize digital tools to foster that collaborative environment across a global company. The Global Finance Operations Centre aims at providing best in-class operational excellence and execution through partnership, building trust and credibility. It provides a foundation to ensuring smooth finance operations, coordinating change and ensuring performance of individual processes with high service levels.

Additional info

YOU ARE GOOD AT

Leveraging Functional And Technical Skills

• Applying a firm understanding of core financial accounting concepts and principles
• Applying advanced knowledge of finance processes & business operations to manage workflow and process improvements including resolving complex escalation prioritization and management, and SOP/process documentation for business resilience, quality control
• Providing insights to streamline and simplify processes and deliver value
• Multi-tasking and prioritize within a fast-paced, demanding environment
• Operating with comfort in ambiguity and remaining willing to embrace an iterative process
• Maintaining attention to details and ability to identify important information that others might miss.
• Applying due professional care through diligence, judgement and maintaining confidentiality
• Resolving complex issues/problems independently
• Influencing and driving consensus from collaborators for initiatives and projects

People leadership, management, and development

• Demonstrating leadership, honesty, integrity, proactive get things done attitude, and a desire to go beyond stated expectations.
• Leading team members – defining resource planning, team members’ role, scope, recruitment, performance evaluation and feedback, training and development planning, engagement, and retention efforts to ensure stable team support
• Taking ownership over timely delivery and high-quality services by using team resources while ensuring sustainable results
• Promoting individual growth by ascertaining and communicating performance expectations, providing timely feedback on work performance, and sharing potential career development pathways
• Identifying development needs and providing opportunities to support the development and performance of team members to achieve business results
• Establishing and organize functional onboarding and training programs for existing and new team members

Managing Stakeholders and Projects

• Collaborating and communicate with the internal teams and internal customers to ensure that work deliverables are being met or exceeded
• Partnering with other business units, transformation teams, and/or functions to elevate business results beyond expectations
• Engaging with internal collaborators and gather suggestions or feedback for continuous improvement opportunities
• Managing migration projects and work according to project timelines to ensure internal collaborators’ expectations
• Partnering with the project team in managing resources required and apply necessary changes to organizational design and span of control as needed

Interpersonal communications and teaming

• Remaining comfortable in taking the initiative, using sound judgment to prioritize issues, and the ability to work with minimal direction
• Demonstrating advanced communication skills: oral, written, and active listening
• Leading through strong interpersonal skills and a collaborative style
• Translating coaching skills into providing colleagues with personal development and to help them maximize their potential
• Working in a diverse, international environment and able to operate at multiple level

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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