Sr Manager – Front Office Support Full Time NEW

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Job Description

Job Title

Senior Manager – Front Office Support

Job Function

Asset Management Tech and Change

Job Sub Function

Front Office Application Support

Reports to

VP – Asset Management Tech and Change

Location

Mumbai

Business Area

M&G Global Services

Overall Job Purpose

The role holder’s primary objective is to play the role of the Investment application service owner on behalf of M&G Technology. This role will work closely with our Strategic Partner organisations to ensure that the Investment application run function delivers fantastic customer service whilst complying with all audit, compliance and regulatory requirements.

As part of the role, this person is expected to consult with stakeholders to identity/review Service improvement opportunities including outcomes, time frames, and funding.

Accountabilities/Responsibilities

• Accountable for working with the Front Office Application support team.
• Responsible for Incident Management within the Front Office area.
• Responsible for working with Front Office Application support to drive Service Improvement.
• Responsible to drive prioritization for the Front Office book of work.
• Accountable to work with business users to identify concerns or areas for improvement in their workflows and work with Aladdin ASM, BlackRock and Aladdin Change managers on the resolution.
• Accountable for understanding the entire Trade Life Cycle and prioritize the issue based on criticality.
• Responsible for championing the use of Aladdin throughout the business.
• Responsible for participating in any Business Continuity, Disaster Recovery and Failover activities.
• Ability to resolve queries related to Business critical applications e.g. Aladdin, Bloomberg, WSO etc.
• Ability to work in 3 different time zones on rotation basis and over weekend for business critical activities.

Key Stakeholder Management

Internal

External

M&G Asset Management leadership

M&G Plc Support Groups

Third Party teams

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills (Key):

Sound understanding of Investment Life Cycle. Sound understanding of Aladdin Platform Knowledge along with the various components of Aladdin e.g. PfC, PmC, Explore. Sound knowledge of Trading Venues & OMS/EMS e.g. Bloomberg, MarketAxess, TradeWeb. Ability to query trade data, logs and troubleshoot the issue. Understanding of FIX messages for trade execution. Knowledge of Market Data e.g. Bloomberg Terminal, Reuters, EIKON and other data sources. Sound knowledge entire Trade life cycle and various steps involved in trading life cycle. Sound understanding of various Financial Asset Classes. Fair knowledge of Market Regulations.

Knowledge and Skills (Desirable):

• Hands-on experience in Front Office Application i.e. Aladdin, Bloomberg, WSO
• Experience in ITIL guiding principles.
• Good knowledge of Excel.
• Logical and analytical approach coupled with intelligence, passion and a drive to learn.
• Good knowledge of support tools used (Service Now, JIRA, Confluence, CMDB).

Experience:

• 8 – 10 years of corporate experience and large part of that with asset management firms
• 3 years of experience Service Management.
• Experience working in fast paced agile environments and cross functional teams

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.