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- Collaborate with business stakeholders to gather, analyze, and document functional and technical requirements
- Translate business requirements into user stories, BRDs, FRDs, and acceptance criteria
- Work closely with Salesforce developers, admins, and QA teams to ensure accurate implementation
- Participate in Sprint planning, backlog grooming, and daily stand-ups in Agile environments
- Perform gap analysis and propose optimal Salesforce-based solutions
- Support UAT (User Acceptance Testing) by preparing test scenarios and validating outcomes
- Ensure proper documentation and maintenance of system processes and configurations
- Assist in troubleshooting issues and providing functional support
- Facilitate communication between cross-functional teams and ensure timely delivery
- Create and manage test plans, test scenarios, and test cases.
- Perform functional, integration, system, and regression testing for Salesforce applications.
- Validate Salesforce functionalities including Standard and Custom Objects, Fields, Page Layouts, Validation Rules, and automation using Salesforce Flow (Flow Builder).
- Test Lightning components, Apex functionality, and Visualforce pages.
- Perform data validation and data integrity testing.
- Validate integrations with external systems (APIs, middleware, ETL tools).
- Execute end-to-end testing across Sales Cloud, Service Cloud, or other modules.
- Log, track, and manage defects using tools like JIRA.
- Support and coordinate UAT cycles and release validation.
- Ensure quality of deployments, configuration changes, and metadata updates.
- Maintain QA documentation including test results and defect reports.
- Use AI-powered tools for requirement analysis, test case and data generation, test optimization, and AI-assisted defect analysis to improve quality and resolution time.
- Ensure delivery with a focus on speed, clarity, and quality by effectively leveraging AI support.
- Actively adopt AI-driven practices and contribute to continuous improvement initiatives.
- Minimum 1+ years of experience as a Business Analyst on Salesforce (SFDC) projects
- Salesforce Certified Platform Administrator
- Strong documentation and presentation skills
- Strong understanding of Salesforce core functionalities:
- Sales Cloud and/or Service Cloud
- Standard & custom objects, relationships
- Reports and dashboards
- Experience in:
- Requirement gathering and stakeholder management
- Writing user stories, BRDs, FRDs
- Agile/Scrum methodologies
- Knowledge of:
- Salesforce data model
- Security model (profiles, roles, sharing rules)
- Basic understanding of:
- Apex, SOQL, and Lightning components (LWC/Aura)
- Strong communication, analytical, and problem-solving skills
- Experience working with tools like Jira, Confluence, or similar tools for requirement management, user story creation, backlog tracking, and documentation.
- Hands-on experience in AI prompt writing and effective use of AI tools to drive productivity improvement.
- Familiarity with AI prompt writing and the use of AI tools to support productivity improvement.
- Sales Cloud and/or Service Cloud
- Standard & custom objects, relationships
- Reports and dashboards
- Agile/Scrum methodologies
- Salesforce data model
- Security model (profiles, roles, sharing rules)
- Apex, SOQL, and Lightning components (LWC/Aura)
- Experience working in the E-commerce domain (e.g., order management, customer journeys, integrations)
- Exposure to Salesforce integrations (REST/SOAP APIs, middleware)
- Experience with:
- Salesforce Flows (Screen Flows, Record-Triggered Flows)
- Data migration tools (Data Loader, Import Wizard)
- Knowledge of Salesforce Experience Cloud / Communities
- Understanding of QA processes and test case creation
- Familiarity with Salesforce AI capabilities such as Salesforce Einstein, Agentforce, or other AI-driven features within the Salesforce ecosystem.
- Salesforce Flows (Screen Flows, Record-Triggered Flows)
- Data migration tools (Data Loader, Import Wizard)
