HR Business Process Analyst Full Time

We are reimagining how HR operations work at Taboola, and we are looking for a curious, hands-on Business Analyst to help us get there. As an HR Business Process Analyst on the People Analytics team in our Gurgaon office, you will be at the core of our HR Shared Service Center (SSC) transformation: mapping and improving processes, deploying AI to reduce manual work, and helping the SSC evolve from a back-office transaction hub into a strategic, business-facing function. This is a great opportunity for someone early in their career who is excited about applying AI to real business problems and energized by the work of making things run better.

To Thrive In This Role, You’ll Need

• 3 to 5 years of professional experience in business analysis, operations, process improvement, HR operations, or a similar function.
• Hands-on experience using Generative AI tools (ChatGPT, Gemini, Claude, Copilot, or similar) to solve business and operational problems.
• A track record of mapping, documenting, or improving business processes.
• A strong analytical mindset and comfort working with data in Excel or Google Sheets.
• Strong written and spoken communication skills in English, with the ability to translate operational needs into structured requirements.
• Familiarity with HR systems, processes, or service delivery models.

Bonus Points If You Have

• Experience working with or inside a Shared Service Center.
• Hands-on experience with SAP SuccessFactors or another HRIS.
• Familiarity with workflow automation tools (Zapier, Make, n8n, Power Automate).
• Familiarity with data visualization tools (Tableau, Power BI, Looker).
• Basic SQL.
• Project management experience or certification.

How You’ll Make An Impact

• Support the transformation of the HR Shared Service Center by inventorying and documenting processes, identifying risks and gaps, and helping shape the operating model that lets the SSC scale.
• Identify high-volume, repeatable work where AI and automation can reduce manual effort, then help design, pilot, and deploy those solutions.
• Contribute to the rollout of AI-powered self-service tools for employees and managers, including knowledge bases and conversational agents.
• Help define and monitor SSC service KPIs, SLAs, and HR data quality metrics.
• Partner with HRBPs, IT, and global HR teams to understand pain points and turn them into concrete operational improvements.
• Run targeted analyses and build simple dashboards that surface what is working and what is not.
• Support the evolution of the SSC from back-office processing toward business-facing services that directly serve managers and leaders.

Why Taboola?

About

If you ask Taboolars what they love about working here, they’ll tell you they’ve been empowered to realize their full potential while growing and learning from smart and talented colleagues. They’ll also share more about:

• Well-being: Enjoy comprehensive benefits, including health coverage, fully stocked kitchen.
• Flexibility: We offer a hybrid work schedule – 3 days in the office with the option to come in more if you’d like.
• Work with the best: Partner with global brands like Yahoo, NBCU, Conde Nast, and Wells Fargo.
• Unmatched culture: As our CEO Adam Singolda says: “You can copy anything from another business but you can’t copy a company’s culture.”

Ready to realize your potential?

Taboola is an equal opportunity employer and values diversity in all its forms. We are committed to creating an inclusive environment for all employees and believe this is critical for success. Employment decisions are based on qualifications, merit, and business needs.

Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X (Twitter), YouTube, and the Taboola Life Blog.

About Taboola

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale. Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.