Log In
Sign Up
Full job description
Key Responsibilities
Student Inquiries & Communication
- Handle inquiries from prospective students and parents via phone, email, and in-person.
- Provide accurate and up-to-date information on courses, eligibility, application procedures, and exam-related queries.
- Address and manage inquiries related to PSC (Public Service Commission) exam preparation programs.
Application Review & Processing
- Verify and process admission applications to ensure completeness and accuracy.
- Track essential documents such as academic transcripts, ID proofs, and test scores.
Admission Support & Guidance
- Guide applicants through each stage of the admission process.
- Resolve queries and provide personalized assistance to ensure a positive and informed experience.
Sales Responsibilities
- Conduct outbound tele-calling and follow-ups with prospective students to generate and convert leads.
- Counsel and convince students/parents to enroll in courses by clearly explaining program benefits.
- Achieve admission targets and contribute to overall revenue goals.
- Maintain a strong pipeline of leads and ensure timely follow-ups.
- Handle objections and provide appropriate solutions to maximize conversions.
- Coordinate with the marketing team to work on lead generation campaigns.
Event Coordination
- Plan and coordinate admission-related events such as campus visits, open houses, and webinars.
- Represent the institution at educational fairs, recruitment drives, and PSC awareness seminars.
Data Management & Reporting
- Maintain accurate records of applicants and admission status using CRM tools.
- Prepare reports to analyse trends, track PSC program inquiries, and monitor admission targets.
Policy Adherence
- Ensure compliance with institutional policies and regulatory guidelines.
- Stay updated on developments in the education sector.
Team Collaboration
- Partner with the marketing team to implement recruitment and promotional strategies.
- Liaise with academic departments and PSC coaching faculty.
Continuous Improvement
- Gather feedback from applicants and new students to improve the admission process.
- Identify opportunities to enhance support for students preparing for competitive exams like the PSC.
Desired Skills & Qualifications
- Strong verbal and written communication skills
- Excellent interpersonal and customer service abilities
- Convincing and negotiation skills (sales-oriented mindset)
- Organized, detail-oriented, and capable of handling multiple tasks
- Familiarity with CRM platforms and Microsoft Office
- Problem-solving mindset and ability to work under pressure
- Prior experience in admissions, counselling, customer service, or sales is a plus
- Knowledge or interest in public service examinations is an advantage
Job Types: Full-time, Permanent
Pay: ₹17,500.00 per month
Benefits:
- Paid sick time
Work Location: In person