Business Analyst (LOS-SME) Full Time

Enriching Lives Winning as ONE

ABC Company Info

Aditya Birla Capital Limited (“ABCL”) is the holding company for the financial services businesses of the Aditya Birla Group. With subsidiaries/JVs that have a strong presence across Protecting, Investing and Financing solutions, ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38,000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2,00,000 agents/channel partners and various bank partners.

Aditya Birla Finance Limited

Aditya Birla Finance Limited (“ABFL”), a subsidiary of Aditya Birla Capital Limited, is among the leading well-diversified non-banking financial services company in India. ABFL offers customized solutions in the areas of personal finance, mortgage finance, SME finance, corporate finance, wealth management, debt capital markets and loan syndication.

What makes an ideal ABC Citizen?

At ABC, we are constantly on the lookout for individuals who resonate with our 5 core values of Speed, Passion, Integrity, Seamlessness and commitment and live them every day, while also understanding our vision. We believe in building leaders who thrive on challenges, take the onus of creating and sustaining strong teams, and forms strong networks as a result of effective relationship-building.

Role Details

BusinessAditya Birla Capital

UnitAditya Birla Capital Limited

LocationThane

RoleBusiness Analyst

DepartmentInformation Technology

Eligibility CriteriaBachelor or master’s degree, Experience in Collection for mid market/corporate

Required Skills & Competencies

• Bachelor’s degree in Accounting, Finance, Information Technology, or related field
• SAP FI Certification (good to have)
• Strong knowledge of SAP FI modules and configurations
• Experience with SAP S/4HANA (preferred)
• Excellent analytical and problem-solving skills
• Good communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time-management skills

Key Result Areas

Responsibilities Supporting Actions

Scope

• Complete application ownership and responsibility for change management of LOS and LMS applications used for retail lending
• Maintain and publish digital application APIs / Web-services for various internal and external integrations
• Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership for LOS and LMS application projects for Retail business
• Work closely with business team and help define tech requirements for LOS / LMS for integrations
• Drive tech development with vendor using agile principles, incorporating feedback from users, developers, business and other stakeholders
• Work with partners to resolve their dev / uat queries and ensure partners go-live in a time-bound manner and have a hands-on approach for resolving issues across LMS and interfaces
• Work on agile application implementation projects for retail business while meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements.
• Working knowledge of LOB’s – Secured, unsecured.
• Thorough understanding of various products like CFG, CMG, INFRA, Large Corporate, SCF, LCMM, corporate loans etc

Business Needs Analysis & Translation

• Recommend changes to unit / functions products, services and technology footprint to address market conditions and emerging trend
• Displays a deep understanding of the industry, emerging customer / technology trends and perception of own company vis-à-vis competitors to help business determine business driven technology goals
• Supervises documentation of business needs and related technology solutions to meet the technology goals

Business case development

• Leads complex business case development and reviews business cases developed by others
• Can clearly articulate the proposed technology use case, related financial analysis, risks, alignment with business strategy to stakeholders
• Collaborates with relevant stakeholders to identify additional technology opportunities for the organization

Technology Scan

• Applies best practices from other industries on new technology and communicates the same within team / unit /organization
• Proactively seeks opportunities to identify and recommend changes to existing system applications to enable integration of emerging technologies by piloting Proof of Concepts

Customer Focus

• Ensures that business continually responds to changing the needs of customer
• Reviews and revises the customer segmentation strategy periodically to proactively meet their needs
• Allocates time and resources to new segments and fosters new product / service development proactively
• Drives a culture of service across the organization through own words and actions
• Acts as the Business partner for the customer and owns the success / failure of the customer

Teamwork & Collaboration

• Provides requisite authority, resources & support for the team to function & deliver
• Breaks down barriers (structural, functional, cultural) between teams, facilitating the sharing of expertise and resources
• Brings multiple stakeholders, both internal and external, to resolve issues in organization interest
• Demonstrates collaboration by proactively looking for opportunities for jointly working with different Businesses of the Group
• Listens actively to every peer, collaborates with them and makes them feel valued and important
• Commands respect and credibility from colleagues/ peers-both internal and external
• Encourages and assist others to develop people networks
• Build long term relationships across a wide spectrum inside and outside the organization and leverages them, when required, to benefit the organization

Technology Digital Strategy Formulation

• Leverages understanding of business and IT goals to provide input to the IT strategy
• Conducts feasibility studies to outline risks and issues associated with proposed technology solutions
• Escalates risks / benefits to though leader for further consideration before going forward with strategy changes and improvements

Demand Management

• Leverages relationships with business stakeholders to promote usage of new technologies
• Oversees expectations management of each unit to ensure that business needs are being met
• Follows user trends and determine gaps that exist between services / application currently utilized as the needs that are presented

Strategic Vendor Selection & Management

• Participate in larger supplier / partner selection, assists in setting, selection criteria and potential suppliers’ evaluation
• Establishes supplier / partner relationship governance and reviews performance against defined SLAs
• Raises service improvements when needed, manages issue and resolve disputes
• Develops plans for specific business initiatives with vendors / business partners
• Ensures full benefits to organization and IT are realized from third party agreements
• Establishes relationship parameters, cost and scope through a clear statement of work

Setting up frameworks of standard & procedures

• Understand project time frame, team, complexity, risk and resources
• Sets up framework of standards and procedures
• Visualizing trends during sprints
• Direct team to allocate time to the tasks where their expertise makes a difference
• To facilitate the team if there is any development blockages
• Prioritise activities for meeting timelines

Agile Methodology adoption

• Reviews all tasks within each Agile phase to ensure overall quality and accuracy
• Identifies process improvements and implements solutions in Agile methodology

Product Design and Development

• Manages multiple product portfolios
• Design product testing policies and processes
• Oversees Multiple product releases
• Track the progress of the project and tasks related to them
• Mitigate risks, increase members productivity levels
• Keep business structure and other stakeholders updated on the work status on regular intervals

Requirement Gathering & Analysis (Understand client requirements to deliver right solutions)

• Examines the entire business application from workflow and an end user perspective
• Reviews business requirements from multiple user areas to ensure compatibility, Mediates for gaps, conflicts or inconsistencies across requirements
• Implements new processes and tolls to gather requirements
• Identifies all points of contact from the system perspective and communicates with relevant stakeholders
• Identifies impact of proposed requirements and provides guidance around process improvement opportunities
• Anticipates future requirements and customer needs, impacting the customer journey to enhance product and service offering and omni channel presence for different personas
• Ensure sign off from operations/ treasury/ finance on the requirement specifications

Solution Design

• Integrates functional design with overall architecture to support user requirements
• Determines data and process distribution in a way that balances functionality with technical feasibility
• Estimates solution cost, resource consumption and response time
• Assesses the feasibility of an application for a given technical architecture

Change Management

• Establishes a process that ensures the coherence of system objects and their relationship when the system is deployed
• Establishes process with lines of business to monitor and track change
• Ensure that known issues are documented and highlighted appropriately
• Manage JIRA Sprints and deliveries for TRM module
• Ensure JIRA process for all change requests for TRM Module

Incident & Problem Management (Application)

• Assists in the development of policies, procedures and techniques in order to minimize future incident / problem occurrence
• Implements applications / tools to maximize system integrity
• Ensures that appropriate action is taken to investigate and resolve problems and documents within the relevant reporting system
• Coordinates the implementation of agreed remedies and preventative measures

Service Level Management

• Makes recommendations for Service level Improvement and executes on recommendations to improve
• Develops and establishes new service levels
• Measures service level improvements against identified benchmarks and key performance indicators
• Resolves issues that disrupt operations
• Monitors trends on SLA compliance overtime and Generates actionable insights
• Identifies any outliers in terms of SLS compliance

Planning & Budgeting

• Knowledge of forecasting / budgeting tools and techniques
• Understands the inputs required to produce an accurate budgetary estimate
• Analyses reports and provides summary to leadership

Contract Management

• Operates within unit policy for vendor management
• Applies the fundamentals of contract formulation when working with procurement to draw up an individual vendor or business partner agreement
• Monitors vendor / business partner performance against contractual terms and conditions
• Seeks feedback and performs actions to improve relationship

Miscellaneous

• Support in handling audits and close observations shared by coordinating with stakeholders
• Ensure DR, health checks and Business continuity Plan is performed as per process

Reports

• Responsible for analyzing data and generating detailed reports which focus on relevant development metrics and KPI’s, focusing on the accomplished, planned and blocked tasks
• Status of projects currently underway and reporting as per frequency

Project Management

• Ensure quality & timelines are adhered to for all projects.
• Develop detailed Project plans
• Monitor adherence to plans to ensure timeliness of projects
• Review and ensure desired quality of output

Refer the links to know more Growth & Culture at ABC: https://www.adityabirlacapital.com/careers?ref=abc-homepage

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Disclaimer

Aditya Birla Capital is committed to provide equal opportunity to all in employment and prohibits discrimination or harassment in any form on the basis of race, colour, religion, ethnicity, age, gender, disability or any other characteristic protected by law. Diversity, Equity and Inclusion (DEI) is embedded in our recruitment policies based on our business needs and candidates meeting the eligibility criteria such as qualification, skills and experience.

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