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Key Result Areas KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters) KRA1 Market Research & Consumer Insights
- Continuously meet channel partners, influencers and customers to gather important consumer insights related to products Levelplast & Repair Mortar.
- Assist Head VAP to prepare and fine tune product strategy based on those insights in order to achieve overall growth objective.
KRA2 Applicator Development Program
- Develop & Launch Applicator Development Program for big Applicators catering to project segment across major cities PAN-INDIA.
- Engage applicators covered in the program in order to create an expert and loyal group of applicators in all these cities.
- Use these applicators for extensive sampling as & when required by Sales team.
- Fine tune the program as & when required.
- Lead a team of employees in third party role for the purpose.
KRA3 Post Sales Application Monitoring
- To monitor Levelplast application post sales.
- To ensure all Levelplast application is done as per company prescribed procedure and to train applicators for correct application in case required.
- Resolve any customer complaint in timely manner.
- Create a positive customer experience post sales targeting word of mouth publicity of product.
- Meet the builders post application to capture feedback, share it internally and improve processes if required.
KRA4 Coordination with R&D, Manufacturing, Supply Chain, Branding etc.
- Act as a central coordinator for Levelplast and Repair Mortar products.
- To coordinate with various departments for timely delivery of tasks/ actions/ product availability/ branding material availability to the Sales team.