Location: Andheri East, Mumbai
Job Responsibilities:
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Serve as the first point of contact for customers seeking technical assistance over the phone or email
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Perform remote troubleshooting through diagnostic techniques and pertinent questions
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Determine the best solution based on the issue and details provided by customers
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Walk the customer through the problem-solving process
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Direct unresolved issues to the next level of support personnel
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Provide accurate information on IT products or services
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Record events and problems and their resolution in logs
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Follow-up and update customer status and information
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Pass on any feedback or suggestions by customers to the
Skills & Requirements:
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Any graduation + Hardware & Networking Certification
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Installation & Troubleshooting of Operating systems like Windows, Max & Productivity software
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Computer hardware troubleshooting
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Basic understanding of computer networks and configuration, addressing (Static & Dynamic) and DNS configuration
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Computer hardware
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BIOS operations & BIOS upgrades
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Google Apps, Office 365, Email clients like Outlook, Thunderbird etc
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Active Directory & domains
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Anti-virus software, encryption software
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Read & Speak English & Hindi, with communication skills to respond to end users
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Polite & courteous towards fellow team members and end users
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