Customer Experience Consultant Full Time

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.

Location: Mumbai

You will be responsible to:

• Collaborate closely with Customer and internal teams providing them with the support needed in SCP Implementation
• Ensure internal alignment on implementation timelines and strategies.
• Effectively manage your time and priorities to balance customer service activities.
• Understand customer needs in a way that relevant to Maersk products and solutions to offer optimal support.
• Retain existing customer success metrics as directed.
• Drive SCP implementation, execution, and customer satisfaction.
• Address any customer pain points promptly.
• Timely resolve issues by leveraging cross functional teams.
• Support SME on SCP migration transformation for each vertical/department, especially for Self-migration
• Act as first level escalation of SCP issue.
• Raise enhancement / change requests to SME for identified system issues or changes
• Conduct SCP training and best practice sharing to End Users for each vertical/department

Who We Are Looking For

• Customer-Centric Approach: Understand and address customer needs.
• Logistics and Supply Chain Experience: Minimum 2 years of relevant industry knowledge.
• Product Understanding: Familiarity with transportation & logistics product features and benefits.
• Presentation and Excel skills: Ability to convey complex information clearly.
• Influencing and Stakeholder Management: Comfortable working across multiple departments in a deadline-driven environment.
• Process-oriented mindset. Active team player, self-starter, and multitasker who can quickly adjust priorities

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.