Senior Tech Support Executive Full Time NEW

🚀 We’re Hiring: Senior Technical Support Executive (CRM / HRMS / Payroll / SaaS)

We are looking for an experienced Senior Technical Support Executive to join our team in Mumbai. The ideal candidate will have strong expertise in handling client support, product implementation, and issue resolution for CRM, HRMS, Payroll, or Sales Automation software.

If you are someone who can manage clients independently, troubleshoot efficiently, and ensure high customer satisfaction, this role is for you.

🔹 Key Responsibilities:

• Handle end-to-end client support for CRM / HRMS / Payroll / SaaS products

• Diagnose, troubleshoot, and resolve technical issues within defined TAT

• Coordinate with development and product teams for bug fixes and enhancements

• Assist in product implementation and client onboarding

• Conduct client training sessions and provide product guidance

• Maintain proper documentation of issues, resolutions, and client interactions

• Ensure high levels of client satisfaction and retention

🔹 Requirements:

• 2–4 years of experience in technical support for CRM / HRMS / Payroll / SaaS products

• Strong understanding of software implementation and client handling

• Basic understanding of payroll processes, compliance, and calculations will be an advantage

• Good knowledge of databases, APIs, or basic technical troubleshooting

• Excellent communication and problem-solving skills

• Ability to handle pressure situations and manage multiple clients

• Prior experience in CRM/support tools is an added advantage

💰 Salary: ₹40,000 – ₹45,000 per month

⚠️ Important Note:

Serious applicants with a strong sense of ownership and commitment only apply. Inconsistent performance and lack of accountability will not be entertained.

📍 Location: Mumbai

💼 Experience: 2–4 years

If you’re someone who takes ownership, solves problems proactively, and ensures client success, we’d love to connect with you.

📩 Apply now or DM for details.