Email Support Executive – Australia Full Time NEW

Company Description

Sunlightsol Technologies, established in 2016, is a global leader in digital innovation, offering full-cycle technology and customer support solutions tailored to drive business growth. With expertise in software development, web and app development, and scalable customer support services, Sunlightsol provides end-to-end solutions for businesses across diverse industries. The company operates in regions such as India, the US, UK, Canada, and Australia, leveraging agile processes and KPI-driven strategies to deliver measurable results. Sunlightsol is dedicated to helping businesses thrive in a competitive marketplace by ensuring operational efficiency and exceptional customer care.

Role Description

This is a full-time remote role for an Email Support Executive focusing on the Australia region. The Email Support Executive will handle customer inquiries professionally, provide accurate and timely responses, and resolve concerns via email. This role entails maintaining detailed records of interactions, escalating issues when necessary, and ensuring a high standard of customer satisfaction. The candidate will also collaborate with team members to improve processes and communication effectiveness.

Qualifications

• Strong Communication skills, including proficiency in email etiquette and written communication
• Administrative Assistance and Clerical Skills to ensure accurate documentation and support operations
• Experience in Executive Administrative Assistance and Administrative Support
• Effective Phone Etiquette and the ability to collaborate effectively with internal teams
• Proficiency with standard office and communication software tools
• Strong organizational and multitasking abilities
• Previous experience in customer support roles preferred but not required