Operations Manager – (Jaipur) Full Time NEW

Job Title: Operations Manager – Jaipur

Location: Jaipur, Rajasthan

Experience: 3–5 Years

Salary: 30000 – 35000

Employment Type: Full-time

Role Overview

We are hiring a high-impact Operations Manager to drive end-to-end service execution and operational excellence in Jaipur. This role is pivotal in ensuring reliable last-mile operations, optimal resource utilization, and superior customer experience at scale.

You will work closely with the City Sales Head to translate business goals into on-ground execution, ensuring speed, efficiency, and consistency across all operations.

About Hoora

Hoora is India’s leading car and bike care platform, built to simplify vehicle ownership through technology-driven, standardized, and on-demand solutions.

Operating across 85+ cities, Hoora delivers a full-stack ecosystem—from doorstep vehicle care to insurance and automotive solutions—designed to bring reliability and convenience to every customer touchpoint.

Key Responsibilities

1. End-to-End Operations Ownership

Own and manage complete city-level operations, ensuring seamless execution across all service workflows

Drive operational efficiency, turnaround time (TAT), and service reliability

Ensure process adherence and scalability of operations

2. Demand–Supply & Last-Mile Optimization

Lead demand-supply planning to meet growth and service targets

Optimize fleet utilization, routing, and dispatch efficiency

Minimize delays and ensure high on-time service delivery metrics

3. Partner & Workforce Management

Build and manage a high-performing partner/rider network

Drive onboarding, training, productivity, and retention initiatives

Monitor partner performance and ensure adherence to service standards

4. Performance Management & Process Excellence

Track and analyze key operational KPIs (TAT, fulfillment rate, partner productivity, cost efficiency)

Identify gaps and implement continuous process improvement initiatives

Develop structured dashboards and reports for performance tracking

5. Customer Experience & Escalation Management

Ensure consistent, high-quality customer experience across services

Own and resolve operational escalations with speed and accountability

Implement feedback mechanisms to enhance service quality

6. Cross-functional Alignment

Collaborate with Sales, Product, and City Leadership teams

Align operational execution with revenue and growth objectives

Key Requirements

• Bachelor’s degree (mandatory)
• 3–5 years of experience in operations / supply chain / service delivery roles
• Proven experience in last-mile or on-demand operations (B2C/D2C)
• Strong understanding of high-volume service environments and process optimization
• Advanced proficiency in Excel (reporting, dashboards, data analysis)
• Strong problem-solving, analytical, and stakeholder management skills
• Preferred Candidate Profile
• Demonstrates high ownership and execution intensity
• Strong ability to manage complex, fast-paced operations environments
• Data-driven with a focus on efficiency, quality, and scalability
• Resilient and adaptable in a target-driven setup

Eligibility Criteria

This is an on-site role based in Jaipur

Only candidates currently residing in Jaipur will be considered

Why Join Hoora

• Opportunity to own and scale critical city-level operations
• Direct exposure to business impact and leadership decision-making
• Fast-growing, high-performance work environment
• Competitive compensation with performance-linked incentives