Analyst IT Operations(Workload AI Automation Analyst) Full Time

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

We are seeking a talented Workload AI Automation Analyst who will be responsible for analyzing operational processes, identifying automation opportunities, and deploying AI-driven solutions to streamline workflows, reduce manual effort, increase operational efficiency and throughput, and improve productivity. This role works at the intersection of data analysis, process engineering, and applied AI helping the organization scale efficiently by automating repetitive or high-volume tasks. In this role you will be responsible for improved accuracy and consistency in automated workflows. You will also be responsible for building a scalable automation framework that can be reused across teams.

Key Responsibilities

• Design and implement automation solutions using AI models, RPA tools, workflow orchestration systems, or custom scripts.
• Build AI agents(Gen AI, Agentic AI) for task automation (classification, summarization, data extraction, routing, etc.).
• Develop prototypes and proof-of-concept automations to demonstrate impact.
• Configure, test, and optimize automation pipelines to ensure accuracy and reliability.
• Conduct workload assessments using metrics such as time-on-task, error rates, and volume trends.
• Evaluate business processes for automation feasibility, complexity, and ROI.
• Map current workflows, workload distribution, and operational bottlenecks.
• Collect and interpret operational data to measure workload, throughput, and automation effectiveness.
• Track KPIs time saved, cost reduction, output quality, automation success/failure rates.
• Produce dashboards and reports summarizing automation opportunities and realized value.
• Translate business needs into clear automation requirements and execution plans.
• Provide training, documentation, and change-management support to ensure smooth adoption.
• Conduct workload assessments using metrics such as time-on-task, error rates, and volume trends.
• Ensure automation follows compliance, data governance, and security standards.
• Monitor deployed automations for degradation, exceptions, and required updates.
• Maintain logs, audit trails, and version control for automation components.

Qualifications

Education & Experience:

• Bachelor’s degree in computer science, Data Analytics, Business Systems, or related field (or equivalent experience).
• 2+ years of experience in process analysis, data analytics, automation, or AI tools.

Technical Skills

• Familiarity with AI platforms (OpenAI, Azure AI, Google Vertex AI, etc.).
• Experience with RPA tools (UiPath, IONA, iAutomate, Automation Anywhere, Blue Prism) is a plus.
• Knowledge of Python or SQL for data analysis and light automation scripting.
• Understanding of workflow tools (Power Automate, Zapier, Airflow).
• Ability to analyze datasets and create dashboards.
• Exposure to AI/LLM tools for code generation or automation.
• Foundational knowledge of AI/ML concepts.
• Experience with MLOps tools MLflow, Kubernetes, Docker, Airflow, Vertex AI, SageMaker, etc.
• Working knowledge of Gen AI, Agentic AI for workflow automation.
• Solid understanding of On-prem infrastructure, Linux & windows systems, cloud environments (AWS/GCP/Azure/OCI)
• Expertise in Infrastructure as Code (IaC) for automating and managing deployments in public cloud environments.
• Working with development, DevOps, and other stakeholders to deliver effective solutions.

Preferred Skills

• Proficiency in Python scripting for automation and operational tasks.
• A proactive, innovative mindset with the ability to think creatively and develop outside-the-box solutions.
• Exposure to AI/LLM tools for code generation and automation.
• Experience with SQL or NoSQL databases.
• Experience working in both on-prem and cloud (AWS/GCP) environments.

Soft Skills

• Strong analytical and problem-solving abilities.
• Attention to detail and commitment to quality.
• Ability to manage multiple projects and prioritize effectively.
• Good communication and documentation skills.

Ability to work independently and within a team.

What We’re Looking For

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors

• We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https //jobs.mattel.com/ and www.instagram.com/MattelCareers .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

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The Culture at Mattel

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