Incident Manager & ITIL Analyst(Analyst IT Operations) Full Time NEW

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers

Job Title IT Manager, Supply Chain Planning –End to End Supply Chain Solution Architect & KTLO Management

Location Hyderabad, India

Job Summary We are seeking an experienced and dynamic IT Manager, Supply Chain Planning who will be responsible for designing, developing, and maintaining the technology solution that supports global supply chain operations—from demand planning and procurement through manufacturing, logistics, and fulfillment with the focus on, but not limited to, supply chain special programs under the supervision of principle solution architect as well as overseeing the “Keep the Lights On” (KTLO) operations across all planning functions and applications, ensuring seamless supported day-to-day supply chain activities. This role bridges business strategy with technical execution, ensuring scalable, integrated, and future-ready solutions across existing legacy systems, future ERP, MES, WMS, TMS, and planning systems. The candidate must be willing to work on site 4 days a week in Hyderabad, during US EST time zone.

Key Responsibilities

End to End Supply Chain Solution

• Solution Architecture & Design
• Lead architecture design for global supply chain solutions, including planning, sourcing, manufacturing, logistics, and order fulfillment under the supervision of the principle solution architect.
• Develop target-state solutions aligned with enterprise standards and digital transformation goals across existing legacy systems, future ERP (SAP, Oracle, etc.), PLM, MES, WMS, TMS, and external partner systems.
• Ensure solutions alignment with business processes and KPIs for supply chain efficiency, visibility, and sustainability.
• Solution Delivery & Governance
• Collaborate with delivery teams to ensure adherence to architectural principles and design standards.
• Provide technical leadership during project execution, including vendor selection and design reviews.
• Maintain documentation of architecture artifacts and ensure compliance with security, data, and integration standards.
• Cross-Functional Collaboration
• Partner with business units (Planning, Procurement, Manufacturing, Logistics, Customer Service) to define functional requirements.
• Work closely with enterprise architects, data architects, and infrastructure teams to ensure holistic solutions.
• Liaise with external technology partners, system integrators, and SaaS providers.

KTLO Operations Management

• Oversee supported supply chain activities daily to ensure uninterrupted operations across all supported business units that includes but not limited to planning.
• Maintain and optimize (planning) systems and processes to support consistent product availability and service levels across all supported business units.
• Collaborate with cross-functional teams to address operational challenges and implement continuous improvement initiatives.
• Identify and address IT issues as primary point of contact and optimize infrastructure, hardware, software and processes, in close partnership with the GSC business team and driving GTO dependencies
• Engage in rigorous root cause analysis, problem solving and solution implementations
• Ensure system processes work in a manner that adheres to customer requirements
• Maintain and update systems and data – combination of legacy systems and Salesforce platforms
• Ability to identify systems problems, solution fixes, present to leadership, and implement changes

Leadership and Management

• Lead the planning and execution of special programs, including franchise expansions, portfolio adjustments, and new business trials.
• Lead and manage a team of technical resources located offshore, ensuring high performance, motivation, and professional development.
• Coordinate with stakeholders to align program objectives with overall business goals and supply chain capabilities.
• Foster a culture of collaboration, accountability, and continuous learning within the planning team

Franchise & Portfolio Planning

• Analyze and manage the supply chain aspects of franchise operations, ensuring alignment with market demands and strategic objectives.
• Evaluate portfolio performance and implement planning adjustments to optimize product mix, inventory levels, and distribution strategies.
• Lead and support any Franchise and Portfolio initiatives and relevant system enhancements that includes but not limited to planning systems.

New Business Integration

• Collaborate with business development teams to assess supply chain implications of new business opportunities.
• Design and implement (planning) processes to support the successful launch and integration of new programs like AG International.
• Monitor and report on the performance of new initiatives, providing insights for continuous improvement.

Project Deliverables Oversee the planning, execution, and delivery of technical projects, ensuring they are completed on time, within scope, and within budget.

Collaboration Work closely with onshore teams, to align offshore activities with overall business objectives and project goals. Must be able and willing to jump in hands on any administrative, production support, Project management and/or business analyst tasks as needed.

Resource Allocation Efficiently allocate and manage technical resources to meet project / operation demands and optimize productivity.

Quality Assurance Implement and maintain quality assurance processes to ensure the highest standards of technical delivery.

Communication Facilitate effective communication between offshore and onshore teams, ensuring transparency and alignment on project status, risks, and issues.

Problem Solving Proactively identify and resolve technical and operational challenges to ensure smooth project execution.

Stakeholder Management Build and maintain strong relationships with key stakeholders, providing regular updates and addressing any concerns or requirements.

Qualifications

• Education Bachelor’s or master’s degree in computer science, Information Systems, Engineering, or related field. Or 10+ years in similar IT solution roles focusing on planning and supply chain operations in consumer product industries.
• Experience Minimum of 8 years of experience in IT solution architecture with at least 4 years focusing on supply chain planning systems and at least 3 years in a managerial role. Deep understanding of end-to-end supply chain process and applications is a MUST. Expert in application support including problem analysis and resolution. Strong analytical and critical thinking mindset. Expert relationship management/networking skills with excellent verbal and written communication skills. Comfortable presenting to business stakeholders on a regular basis and Should be able to work independently under minimal supervision and be a good team player.
• Technical Skills Strong understanding of software development, IT infrastructure, and project delivery methodologies and
• Must have experience in Anaplan, Blue Yonder ESP/Fulfillment, ETL tools like Informatica, Ascend, , Cloudworks. Porficient in SQL, Excel, JIRA.
• Nice to have – Google cloud, Data Quality and Governance .
• Leadership Skills Proven ability to lead and inspire technical teams, with excellent interpersonal and communication skills.
• Problem-Solving Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges.
• Cultural Awareness Ability to work effectively in a multicultural and highly dynamic environment and manage teams across different time zones. Must be multi-tasker and able to adapt, prioritize and deliver assignments with the highest quality under pressure with short deadlines.

Preferred Qualifications

• Familiarity with advanced planning systems (e.g., SAP IBP, Oracle SCM Cloud, BY ESP), Anaplan, OMS and WMS a strong plus.
• Knowledge of project management methodologies and tools.

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors

• We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https //jobs.mattel.com/ and www.instagram.com/MattelCareers .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

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