Remote Support Engineer Full Time

The Predictive Connected Services Hub is one of the pillars of Digital Services execution and a key resource in delivering added value to our customers. It is a highly visible organization at the forefront of Schneider Electric IIoT (Industrial Internet of Things) and Digitization initiatives. We are looking for remote support engineers who can combine their deep technical expertise and passion for customers, with the ability to leverage Ecostruxure Asset Advisor for Electrical Distribution, to improve the performance and reliability of our customers’ electrical systems.

Responsibilities of the Remote Support Engineer:

• Possess a good understanding of Electrical distribution with the ability to Perform predictive / condition-based analyses of data generated by EAA Predictive into meaningful insights and actions.
• Extracts and analyses data, runs analytics (software/expert-based)
• Observes health of assets, including condition-based analytics, and adjusts maintenance plans accordingly.
• Develops recommendations based on the data, creates reports and shares reports with customers and provides direction to the customer as to actions required.
• Interacts with customers and provides remote troubleshooting (e.g. phone, chat, email, etc) as needed
• Acts based on customer requests to create cases, initiates work order creation to dispatch Field Services and/or engages Sales for service or product quotations
• Interacts with Network of experts for advanced support of data analysis and recommendations to the customer

Qualifications:

The Remote Support Engineer must have a proven track record of

• Providing excellent customer service and must possess a customer focused mindset
• Effective communication (written/oral/reading/listening), with a command of the English language
• Ability to keep relevant stakeholders informed and build network of relationships that would aid in business development
• Candidate must have the ability to influence and convince
• Ability to effectively manage time and remain organized across multiple activities along with an attention to detail
• Curiosity and interest in new knowledge in various domains Minimum Knowledge & Skill Expectations

Mandatory Technical Skills:

• Experience with LV and MV electrical systems, including switchgears and power distribution
• Familiarity with protection relays, Micrologic trip units, condition‑based maintenance (CBM), schematic drawings, power transformers, and LV/MV circuit breakers
• Service experience with power and power‑monitoring equipment in industrial applications
• Strong knowledge of electrical distribution systems with proficiency in interpreting single‑line diagrams
• Excellent technical documentation skills and computer proficiency, including Microsoft Office tools
• Strong analytical abilities with a high degree of proficiency in working with data

Optional skills:

• • Advanced monitoring technologies Like Motor Current Signature Analysis (MCSA), Partial Discharge monitoring

Three or four year technical degree or relevant experience in the field of electrical systems, engineering, or like discipline

Minimum 3 years (5 years preferred) experience with electrical distribution systems

Looking to make an IMPACT with your career

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Skills Required
Technical Documentation, Data Analysis, Power Distribution, Microsoft Office Tools, Analytical Abilities, Schematic Drawings