Service Desk Specialist Full Time NEW

We are seeking a skilled and customer-focused Service Desk Technician to provide first-level technical support to end users. The ideal candidate will be responsible for diagnosing and resolving hardware, software, and network issues while delivering excellent customer service in a fast-paced environment.

Key Responsibilities

• Provide first-level technical support to end-users (hardware, software, and network issues).
• Offer remote IT support using remote access tools and platforms.
• Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
• Monitor system performance and perform routine maintenance tasks.
• Maintain IT asset inventory and ensure proper documentation.
• Assist with software installations, updates, and troubleshooting.
• Coordinate with vendors or senior IT staff for complex issue resolution.
• Ensure adherence to company IT policies and procedures.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 2–4 years of experience in IT support or a similar role.
• Basic understanding of computer systems, mobile devices, and common IT tools.
• Familiarity with Windows OS, remote support tools, and basic networking.
• Strong communication and problem-solving skills.
• Ability to work independently and handle support tickets remotely.