CRM & Customer Analytics Manager Full Time NEW

Manager, Customer Intelligence (CRM / Data & Analytics)

Location: Hyderabad, India

The Opportunity

A global life sciences organisation is seeking a Manager, Customer Intelligence to play a key role in shaping how customer data is leveraged across commercial systems. This position sits within a central intelligence function and focuses on driving data quality, system optimisation, and actionable insights to support business growth.

You’ll combine CRM expertise, analytics, and stakeholder collaboration to enhance platforms, improve decision-making, and enable scalable, data-driven operations.

Key Responsibilities

• CRM & System Optimisation
• Lead continuous improvement of commercial systems (primarily Salesforce), driving performance, usability, and roadmap execution
• Data Governance & Quality
• Own customer data accuracy through mapping, cleansing, and governance best practices
• Analytics & Insights
• Develop dashboards and reports (Power BI / Tableau) to deliver clear, actionable insights
• Operations & Stability
• Oversee ticketing, testing, and release processes to ensure system reliability and user satisfaction
• Automation & Innovation
• Identify opportunities to automate workflows and improve scalability using modern tools, including AI
• User & Compliance Management
• Manage roles, permissions, and onboarding/offboarding while ensuring compliance
• Stakeholder Collaboration
• Act as the bridge between Sales, IT, Marketing, and Data teams to align priorities and drive adoption
• Training & Adoption
• Design and deliver training (including digital and AI-supported formats) to maximise system usage
• System Integration
• Manage integrations between CRM and marketing platforms to ensure seamless data flow

What We’re Looking For

• 5–10 years’ experience working with CRM platforms (Salesforce preferred)
• Strong background in data management, governance, and analytics
• Experience with Power BI, Tableau, SQL, and Python
• Proven track record in project delivery, process improvement, and change management
• Understanding of system integrations and marketing automation platforms
• Exposure to AI-driven solutions in business processes
• Excellent stakeholder management and communication skills
• Degree in Data, IT, Analytics, Economics, or a related field

Why This Role?

• High-impact role at the intersection of data, technology, and commercial strategy
• Opportunity to drive automation, innovation, and AI adoption
• Work in a globally connected, cross-functional environment
• Influence how customer data powers business growth and decision-making