Accountability

Supporting Actions

Transaction processing

• Processing of transactions as per regulatory guidelines and within the laid down SOPs including PMS transactions
• Processing KYC applications and reconciling the KYC status and ensuring collection of pending documents to facilitate completeness of documentation requirement
• Data enrichment to facilitate transactional convenience and information dissemination
• Processing KYC applications for customer acquisition
• Scrutinising PMS applications for account opening and subsequent servicing of PMS accounts
• To handle transmission cases promptly and with empathy and due diligence

Regulatory Compliance

• Display of NAV and addendum as per the guidelines
• Managing DTSM as per the guidelines and SOPs
• Ensuring no regulatory deviation in the branch related to transaction processing

Stakeholder Management

• To liaise with Banks, Sales Team and HO from time to time for transaction related activities
• To liaise with Sales / Sales Support to clear any issues related to transaction processing
• To build a strong relationship with service providers/vendors like RTA, bankers, courier, etc. at local level
• Servicing IFAs pertaining to branches and MR locations

To manage customer queries, requirements and issues

• To ensure to tag all interactions happened in the branch appropriately w. r. t. queries, requirements and issues as well as processing of transmission claims
• To ensure to maximise queries resolution at the time of raising
• Timely and accurate intimation of TRO’s to customers to ensure win-backs.
• To ensure adherence of TAT in case of requirements and issues
• To escalate at various levels in case of possible TAT burst of issue and requirements tagged