MS – IT Infra/Cloud – Associate(Analyst) – OS Support Admins #1 – operate Full Time NEW

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm’s code of conduct and independence requirements.

Instructions

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Job Profile Name

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Child Name

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Global LoS

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Global Network

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Global Competency Network

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Go-To-Market

Managed Services

Sector

Not Applicable

Programme Type

Experienced

Additional Responsibilities: (This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.)

Supports day-to-day monitoring and observability operations across databases, applications, and infrastructure. Assists in maintaining alerting, dashboards, automation scripts, and telemetry pipelines. Troubleshoots incidents, validates system health, and collaborates with senior engineers to ensure reliable and efficient monitoring coverage.

Minimum Degree Required: Bachelors

Degree Preferred: Bachelors or master’s in science, Computer Science, Engineering

Minimum Years of Experience: 2–4 year(s)

Certifications Required: None

Certifications Preferred: Azure Fundamentals (AZ-900), AWS Cloud Practitioner, Splunk Certified, Datadog Certification, Scripting and Linux Certifications.

Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*

• ITSM: Incident, Change, and Service Request Management
• Basic understanding of observability concepts (metrics, logs, traces)
• Hands-on experience with monitoring alerts, dashboards, and health checks
• Foundational scripting skills in PowerShell, Shell, or Python
• Basic SQL knowledge and familiarity with relational and NoSQL databases
• Ability to validate backup job success/failure and escalate issues
• Experience reviewing monitoring tool alerts for anomalies or failures
• Understanding of infrastructure components (servers, storage, networks, cloud services)
• Familiarity with automation concepts and version-controlled script repositories
• Ability to troubleshoot basic performance issues with guidance
• Capacity to document incident resolutions, update runbooks, and follow SOPs

Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)

• Supports monitoring configuration across SQL Server, Oracle, MySQL, PostgreSQL, and NoSQL platforms;
• Supports creation and maintenance of dashboards using tools such as SolarWinds, CloudWatch, Azure Monitor, Grafana, or Datadog;
• Supports analysis of system alerts, deadlocks, replication errors, and performance anomalies;
• Supports execution of test recoveries, failover simulations, and validation processes;
• Supports script development for automation tasks using Shell, PowerShell, PL/SQL, or T-SQL;
• Supports environment setup activities including schema setup, connectivity validation, and baseline performance tests;
• Supports review of new monitoring tools and technologies;
• Supports development of onboarding materials and documentation.