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Position: – Client Support Associate
Key Responsibilities
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Qualifications And Competencies
- A bachelor’s degree in administration or a related field.
- A minimum of 2-3 years’ experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable
- He/she should have a good command in English language
Key Result Areas For The Role
- Often have to make data-driven decisions. Build or ask for a report on your team’s day-to-day metrics, and use that data to help everyone operate more efficiently.
- Problem-solving skills- confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
- Motivational skills and an ability to supervise and lead a team of customer service assistants. creative thinking, to be able to come up with new ideas to improve customer service standards.
Job Types: Full-time, Permanent
About Company: With a diplomatic team and growing business, we have served 30 clients across the world since 2018. Our team is composed of highly enthusiastic and experienced individuals and is fully equipped with the latest digital platforms and technology needs to satisfy your marketing and design demands.
