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1. Role Overview
We are seeking a highly organized, proactive, and solution-oriented professional for the role of Founder’s Office & Operations Head.
This position will work directly with the founders to manage day-to-day operations, improve team coordination, strengthen client relationships, and ensure smooth execution across all departments within the agency.
The ideal candidate should have strong operational management capabilities combined with excellent interpersonal and client-handling skills. Candidates with prior experience in the hospitality industry will be highly preferred due to their expertise in customer experience, patience, communication, service excellence, and operational discipline.
This role requires someone who can act as a bridge between leadership, clients, and internal teams while maintaining operational efficiency and a high standard of service delivery.
2. Key Responsibilities
Founder’s Office Management
Work closely with the founders on strategic planning and operational execution
Assist in implementing business goals, priorities, and growth initiatives
Coordinate internal communication between leadership and departments
Support founders in managing day-to-day business operations and follow-ups
Operations Management
Oversee daily agency operations and workflow management
Ensure smooth coordination across:
Creative Team
Social Media Team
Video Editing Team
Ads Team
Client Servicing Team
Operations Team
Monitor task execution, timelines, and deliverable quality
Improve operational processes and efficiency standards
Client Experience & Retention
Maintain strong professional relationships with clients
Ensure exceptional client servicing and communication standards
Handle client escalations and operational concerns with professionalism and patience
Focus on long-term client retention and relationship management
Team Coordination & Leadership
Conduct team review meetings and workflow discussions
Ensure accountability, discipline, and smooth team collaboration
Support employee motivation, productivity, and operational alignment
Coordinate between departments to ensure timely execution of projects
Creative & Execution Oversight
Monitor quality standards across creative and marketing deliverables
Coordinate with team leads to ensure execution aligns with client expectations and brand standards
Ensure timely approvals, revisions, and campaign execution
Process Improvement & Problem Solving
Identify operational gaps and implement process improvements
Resolve internal and client-related challenges efficiently
Maintain a calm, solution-focused, and professional approach during high-pressure situations
Growth & Organizational Development
Support scaling initiatives and business growth strategies
Assist in hiring coordination, onboarding, and training processes
Contribute to creating a positive and growth-focused work culture
3. Required Skills & Competencies
Strong leadership and operational management abilities
Excellent communication and interpersonal skills
Strong listening, coordination, and problem-solving capabilities
Patient, professional, and service-oriented mindset
Ability to manage multiple teams and priorities simultaneously
Strong organizational and execution skills
Ability to maintain professionalism under pressure
4. Preferred Qualifications
Bachelor’s degree in Management, Hospitality, Business Administration, Marketing, or related field
Prior experience in:
Hospitality Industry
Client Servicing
Operations Management
Digital Marketing Agency Environment
Customer Experience-Based Roles
Experience handling teams, client relationships, and operations workflows preferred
5. Why Hospitality Industry Experience is Preferred
Candidates with hospitality experience often demonstrate:
Strong customer relationship management skills
Patience and professionalism in high-pressure situations
Excellent communication and service standards
Operational discipline and multitasking ability
Strong problem-resolution and coordination capabilities
These qualities align closely with the operational and client management requirements of a digital marketing agency environment.
6. Key Performance Indicators (KPIs)
Client retention and satisfaction rate
Operational efficiency and project delivery timelines
Team productivity and coordination effectiveness
Escalation handling and resolution time
Internal process improvement implementation
Founder and leadership support effectiveness
7. Compensation & Benefits
Fixed Salary + Performance-Based Incentives
Leadership and growth opportunities
Direct exposure to founders and business strategy
Professional development and learning opportunities
8. Career Growth Path
Founder’s Office & Operations Head → Operations Director → Business Operations Head → Chief Operating Officer (COO)
9. Ideal Personality Traits
The ideal candidate should be:
A strong communicator and listener
Highly patient and solution-oriented
Organized and detail-focused
Professional and client-centric
Calm under pressure and capable of handling escalations
Growth-minded with leadership potential
