IT Helpdesk / IT Support Executive Full Time NEW

Job Title – IT Helpdesk / IT Support Executive

About Urban Compan

yUrban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise

.
Urban Company started out as UrbanClap in Nov 2014, when its founders, Abhiraj, Raghav and Varun realized that the home services industry was predominantly unorganized, fragmented and offline. Customers found it difficult to avail quality services in a convenient manner, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in min

• d-
  Customer love: Build a platform that offers truly delightful and differentiated servi
• cesPartner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelih
• oodTechnology first: Bring innovation and technology to an age-old indust

ry.
Job Sum

maryThe IT Helpdesk / IT Support Executive will be responsible for providing first-level technical support to end users, ensuring the smooth functioning of IT infrastructure, meeting room systems, network connectivity, and business applications. The role requires timely issue resolution, proactive monitoring, and coordination with internal teams and vendors to maintain uninterrupted business operati

ons.
Key Responsibili

ties:End User Su

• pportProvide first-level support for desktops, laptops, and day-to-day IT-related is
• sues.Install, configure, and troubleshoot Windows OS, macOS, Microsoft Office, and other business applicat
• ions.Handle user requests and incidents through ticketing systems, phone calls, and em
• ails.Provide timely resolution or escalate issues as requ

ired.
AV & Meeting Room S

• upportEnsure meeting rooms are fully functional before scheduled mee
• tings.Support video conferencing platforms such as Zoom and Microsoft
• Teams.Troubleshoot display issues, audio/video problems, and screen-sharing i
• ssues.Provide on-call support during important meetings and business-critical ses

sions.
Hardware Configuration &

• SupportConfigure and support printers, scanners, projectors, and other peripheral d
• evices.Perform initial diagnosis of hardware-related
• issues.Replace faulty hardware where applicable or coordinate escalation with v

endors.
Network & Connectivity

• SupportTroubleshoot LAN/WAN connectivity
• issues.Resolve internet and Wi-Fi access-related p
• roblems.Perform basic health checks of switches, routers, and wireless access
• points.Coordinate with ISPs and network vendors to resolve issues when r

equired.
Applicatio

• n SupportProvide L1 support for business applications such as CRM platforms and calling tools li
• ke Ameyo.Assist users with login, access, and basic application-relate
• d issues.Coordinate with internal application teams or vendors for advanced troubleshooting and re

solution.
Asset & Vendor Co

• ordinationMaintain records of IT assets, accessories, and issue
• d devices.Coordinate with vendors for repairs, replacements, warranty support, and procurement

follow-up.
Requi

• red Skills:Good understanding of desktop support, operating systems, and office producti
• vity tools.Basic knowledge of networking concepts, including LAN, WAN, Wi-Fi, switches, a
• nd routers.Familiarity with video conferencing and meeting room te
• chnologies.Ability to troubleshoot hardware, software, and connectivity issues e

ffectively.

• Soft Skills:Good communication and interpers
• onal skills.Strong problem-solv
• ing ability.Customer-focus
• ed approach.Ability to manage multiple tasks and
• priorities.Ability to work under pressure and support business-critical

operations.
Preferred Q

• ualification:Graduate / Diploma in Information Technology, Computer Science, or r
• elated field.1–3 years of experience in IT helpdesk, desktop support, or I

T operations.
Why Join

Urban CompanyAt UC, you’ll get to work on category-defining narratives that influence not just our business but the broader culture of work, care, and dignity. You’ll also shape the creative playbook for one of India’s fastest-growing consumer internet brands, balancing long-term brand building with nea

r-term growth.At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or ge

nder identity.