Log In
Sign Up
About Albertsons Companies Inc. (ACI):
As a leading food and drug retailer in the United States, Albertsons Companies, Inc. operates over 2,200 stores across 35 states and the District of Columbia. Our well-known banners across the United States, including Albertsons, Safeway, Vons, Jewel-Osco and others, serve more than 36 million U.S customers each week.
We build and shape technology solutions that solve customers’ problems every day, making things easier for them when they shop with us online or in a store. We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry.
Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun and engaging.
About Albertsons India Capability Center:
At Albertsons India Capability Center, we’re not just pushing the boundaries of technology and retail innovation, we’re cultivating a space where ideas flourish and careers thrive. Our workplace in India is a vital extension of the Albertsons Companies Inc. workforce and important to the next phase in the company’s technology journey to support millions of customers’ lives every day.
At the Albertsons India Capability Center, we are raising the bar to grow across Technology & Engineering, AI, Digital and other company functions, and transform a 165-year-old American retailer. At Albertsons India Capability Center, associates collaborate directly with international teams, enhancing decision-making processes and organizational agility through exciting and pivotal projects. Your work will make history and help millions of lives each day come together around the joys of food and inspire their well-being.
About the Role:
The Associate App & Retail AI team at ACI is building the internal associate-facing application used by 200,000+ employees across 2,300+ stores. The app is a critical operational tool covering scheduling, time-off management, benefits, and an AI-powered onboarding chatbot — available across both mobile and iPad. We are looking for a Senior Digital Product Manager to build product strategy and execution for this platform from our Global Capability Centre (GCC) in Bangalore, working in close partnership with US-based product, engineering, UX, and business leadership.
Key Responsibilities:
Product Strategy & Ownership:
- Own the end-to-end product lifecycle — from discovery and strategy through delivery and continuous iteration.
- Define and evolve product vision, strategy, and roadmap aligned with business goals and operational needs.
- Identify high-impact opportunities through user insights, data analysis, and stakeholder inputs.
- Balance short-term delivery with long-term platform scalability and innovation.
AI & Data-Driven Product Development:
- Define and drive AI-powered product capabilities, including conversational AI, automation, and intelligent recommendations.
- Partner with Data Science and ML teams to translate models into usable, valuable product experiences.
- Ensure AI features are user-centric, measurable, and aligned with responsible AI principles (transparency, trust, feedback loops).
- Leverage product analytics, experimentation (A/B testing), and behavioral data to inform decisions and optimize outcomes.
- Stay current with emerging AI trends, tools, and product patterns to continuously evolve the roadmap.
Execution & Delivery:
- Lead feature prioritization across scheduling, time-off, benefits, and AI-driven experiences.
- Write clear product requirements, PRDs, and user stories with well-defined acceptance criteria.
- Own backlog management, sprint planning, and prioritization in Agile environments.
- Partner closely with Engineering and Design to ensure high-quality execution and timely delivery.
User-Centered Product Development:
- Collaborate with UX researchers and designers to deeply understand associate workflows and pain points.
- Advocate for user-centric solutions, especially for frontline retail employees with diverse digital literacy levels.
- Ensure usability, accessibility, and simplicity remain core to all product decisions.
Cross-Functional Collaboration:
- Work closely with Workforce Management (WFM), Retail Operations, Supply Chain, and HR stakeholders.
- Align cross-functional teams around priorities, tradeoffs, and outcomes.
- Act as the central point of coordination across business, design, engineering, and data teams.
Metrics, Insights & Impact:
- Define success metrics (KPIs, OKRs) and track product performance post-launch.
- Use dashboards, analytics tools, and user feedback to drive continuous improvement.
- Communicate progress, insights, and tradeoffs clearly to stakeholders and leadership.
Leadership & Communication:
- Present product strategy, roadmap, and business impact to senior leadership and executives.
- Drive alignment across global teams (GCC and US-based stakeholders).
- Mentor junior product managers and contribute to building a strong product culture.
Risk Management & Operational Excellence:
- Identify risks, dependencies, and bottlenecks early; proactively drive resolution.
- Ensure product decisions consider scalability, reliability, and operational constraints in retail environments.
Experience Required:
- 8–10 years of product management experience, with demonstrable ownership of mobile or enterprise application products.
- Proven track record of end-to-end Agile product delivery — from discovery through launch and iteration.
- Experience working across distributed, cross-functional teams including engineering, UX, data, and business stakeholders.
- Familiarity with Retail, Supply Chain, or Workforce Management domains is strongly preferred.
- Exposure to AI/ML product features, chatbot flows, or conversational AI integrations is a plus.
- Strong executive communication skills — ability to present clearly to senior leadership and influence decisions at all levels.
