IT.Junior Support Analyst Full Time NEW

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centers, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

You will play a critical role in the It Operations team, focusing on the end-to-end lifecycle management of physical IT assets for Citco. This position will be based in Hyderabad.

Your Role:

As a key contributor to enterprise asset operations, this role ensures that hardware assets—such as laptops, desktops, servers, and network devices—are accurately tracked, maintained, and optimized from procurement through retirement. The Lead, Hardware Asset Manager will collaborate with procurement, IT support, finance, and compliance teams to ensure asset data integrity, policy adherence, and operational efficiency. This role requires deep knowledge of HAM, asset lifecycle processes, and ITAM best practices.

Your Role Accountabilities:

Asset Lifecycle Management

• Oversee the full lifecycle of hardware assets, from acquisition and deployment to decommissioning and disposal.

• Ensure accurate and timely updates to asset records in ITAM system, including ownership, location, status, and warranty information.

• Monitor asset aging, utilization, and refresh cycles to support strategic planning and cost optimization.

HAM Administration

• Maintain & support enterprise asset operations.

• Automate workflows for asset receiving, assignment, return, and disposal using HAM best practices.

• Integrate HAM with related processes such as Procurement, CMDB, and Discovery to ensure data consistency.

Inventory Control & Compliance

• Conduct regular audits and reconciliations of physical inventory across locations.

• Ensure compliance with internal asset management policies and external regulatory requirements.

• Manage asset tagging, tracking, and reporting processes to support financial and operational audits.

Stakeholder Collaboration

• Partner with IT support, procurement, finance, and compliance teams to align asset management practices with business needs.

• Act as a subject matter expert on hardware asset management processes and ServiceNow HAM capabilities.

• Provide training and support to stakeholders on asset lifecycle procedures and HAM usage.

Reporting & Continuous Improvement

• Develop and maintain dashboards and reports on asset inventory, lifecycle status, and key performance indicators.

• Identify opportunities for process improvement and automation to enhance asset visibility and reduce manual effort.

• Stay current with ServiceNow platform updates and ITAM trends to drive innovation and efficiency.

About You:

• 8+ years of experience in IT Asset Management, with a focus on hardware lifecycle management.

• Proven experience with Hardware Asset Management (HAM) work in similar companies

• Strong understanding of ITAM best practices, asset lifecycle processes, and inventory control.

• Experience with asset audits, compliance reporting, and vendor contract management.

• Excellent analytical, organizational, and communication skills.

• Bachelor’s degree in Information Technology , Business Administration, or a related field.

• Demonstrated understanding of ITIL and Change Management

• Excellent communication and interpersonal skills – both written and verbal

• Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment

• Demonstrate strong customer orientation

• Demonstrate cross-functional expertise and the ability to thrive in a highly complex environment

• Experience in a collaborative team environment, accepting workload and responsibilities

• Demonstrated commitment to continuous improvement and training

• Experience in ensuring compliance with industry and local government standards

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.