Technical Specialist_L2_Intune_Pune Full Time NEW

Noventiq (Noventiq Holdings PLC) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered in London. The company enables, facilitates, and accelerates digital transformation for its customers’ businesses, connecting 80,000+ organizations across all sectors with a vast selection of best-in-class IT vendors, alongside its own services and solutions.

Noventiq delivered record gross revenue of $1.6 billion for the 12 months to March 31, 2023, an increase of 52% in constant currency. The company’s growth is underpinned by its three-dimensional strategy to expand its markets, portfolio, and sales channels. The strategy is supported by an active approach to M&As which enables Noventiq to take advantage of the ongoing consolidation in the industry. Noventiq’s 6,400 employees work in approximately 60 countries throughout Asia, Latin America, Europe, Middle East, and Africa—markets with significant growth potential.

• One of the largest SI’s in India with revenue close to 700M$ and growing to 900M$.
• 3500+ Employees in India for India.
• Total 28 Offices in India across North, South, West & East.
• 1000+ Resident Engineers across India.
• 2500+ technical resources in India for India.
• Technology partnerships with Top 3 Cloud Solution Providers, Top 3 Infrastructure companies, Top 10 Cybersecurity companies.
• Enviable customer base: 4 of Top 5 Banks, 3 of Top 5 IT companies, 3 of Top 5 BPO’s, 3 of Top 5 Pharma

companies.

• Largest partner to Microsoft with combined infeed of US$600M about 25% of Microsoft India revenues.

Role Overview: Seeking an experienced Intune Administrator (L2) specializing in Microsoft Tunnel for secure, per-app VPN connectivity. This role manages escalations for endpoint connectivity, certificate lifecycle, and tunnel gateway operations on Linux, ensuring secure access in alignment with Zero Trust principles.

Key Responsibilities

• Resolve L2 escalations for Intune device connectivity and Microsoft Tunnel incidents (Android, iOS/iPadOS).
• Troubleshoot end-to-end tunnel flows, including DNS, PKI, certificates, TLS, and firewall paths.
• Conduct root cause analysis and implement corrective actions; maintain documentation and runbooks.
• Monitor and optimize tunnel performance; coordinate with cross-functional teams for issue resolution.
• Configure and maintain Microsoft Tunnel Gateway (Linux/Ubuntu), including high availability, updates, and certificate management.
• Deploy and validate Intune VPN profiles, App Protection Policies, Device Configuration, and Compliance Policies.
• Integrate with Microsoft Entra ID (Azure AD) Conditional Access for secure access.
• Support change management, maintenance, and platform upgrades.
• Utilize Azure Monitor, Log Analytics, syslog, and Intune diagnostics for monitoring.
• Automate tasks using PowerShell/Bash and Microsoft Graph API.
• Generate operational reports on tunnel uptime, incident trends, and compliance.
• Enforce Zero Trust principles and ensure compliance with security frameworks (e.g., ISO 27001).
• Remediate vulnerabilities on gateways and endpoints.

Qualifications

• 3–6 years in enterprise endpoint administration, including 2+ years with Intune and tunneling/VPN operations.
• Proficient in Microsoft Tunnel (Linux deployment, certificates, HA, upgrades, per-app VPN, split tunneling).
• Strong networking knowledge: TCP/IP, DNS, routing, NAT, proxies, firewall rules, TLS/PKI.
• Experience with Android Enterprise and iOS/iPadOS per-app VPN; Windows VPN familiarity is a plus.
• Scripting skills (PowerShell, Bash); experience with Log Analytics/KQL and platform logs.
• Knowledge of Conditional Access, device compliance, Intune RBAC, and tenant scoping.
• Proven L2 operations experience: incident, change, problem management; strong documentation skills.

Preferred

• Exposure to other tunneling platforms (Zscaler ZPA, Palo Alto GlobalProtect, F5 APM, Cisco AnyConnect).
• Familiarity with Microsoft Defender for Endpoint and Entra Global Secure Access.
• Relevant certifications: MD-102, AZ-104, CompTIA Network+/Security+, CCNA.

KPIs

• Tunnel availability (≥99.9%)
• Connection success rate
• MTTR for tunnel incidents
• Change success rate
• Certificate and patch compliance
• User experience metrics

Tools & Platforms

• Microsoft Intune, Microsoft Tunnel Gateway (Linux/Ubuntu)
• Microsoft Entra ID (Azure AD), Conditional Access
• Azure Monitor, Log Analytics (KQL), Syslog
• PowerShell, Bash, Microsoft Graph API
• ITSM (ServiceNow/Jira), Git

Soft Skills

• Strong analytical and troubleshooting abilities
• Clear communication with technical and non-technical stakeholders
• Proactive issue ownership and risk identification
• Documentation-first approach; collaborative problem solving

Work Schedule

• Monday to Saturday (Rotational shift)- 8 AM – 11 PM
• (occasional after-hours/weekend work as per project deadline)

Location: Gurgaon – NQIND, Gurgaon, Haryana, India ; Pune – NQIND, Pune, Maharashtra, India