Customer / Product Quality Leader Full Time NEW

The customer Quality Lead is responsible for leading the development, implementation, and maintenance of a Product Quality Management System / Product Safety for the site. This role involves promoting a positive safety culture, coordinating initiatives, and ensuring compliance with regulatory requirements. The customer Quality Lead will work closely with cross-functional teams to identify, assess, and mitigate customer Quality risks while driving continuous improvement in Quality performance. Would need to work with broader Enterprise customer Quality standardization team, assess customer Quality Maturity for the site & maintain compliance with regulatory requirements

This role is critical in demonstrating our commitment to the evolving regulatory requirements and oversight of customer Quality. It presents an exciting opportunity to contribute from the onset of a transformative shift in adopting an Enterprise-wide customer Quality.

Site Overview

Our Multi-modal Manufacturing Facility (MMF) in Pune plays a crucial role in manufacturing key aerospace components, supporting not only India’s defense and commercial sectors but also global aviation supply chains. Our relationships with Indian suppliers, combined with our world-class local facilities and global reach, continue to shape India’s aerospace ecosystem.

Job Description

Roles and Responsibilities

• Support ongoing development of the customer Quality in accordance with the guidance .
• Support the management and monitoring of the Just Culture program and its effectiveness
• Support in developing the site customer Quality Management policy, objectives and measures
• Supporting the Process Owner for all site customer Quality Management System documentation
• Supports the Planning, administration, and chairing of customer Quality Review Boards
• Supports the research, analysis and development of hazard identification processes to enhance the customer Quality
• Supports the management, development and coordination of change management, risk assessments and safety analysis within the customer Quality
• Supports the Development, compilation and distribution of analysis, trends and statistics based upon customer Quality data and makes recommendations based upon a data driven approach to safety
• Tracks safety recommendations, hazards, risks, findings, corrective actions, contributing factors, and root causes to ensure accuracy, reporting and follow-up as necessary
• Leads and participates in Human Error Management System investigations
• Prepare reports for Quality and Site Leadership in line with business operating rhythm, summarizing progress of implementation plan, health of the customer Quality results of audit, status of audit findings, trends of root causes and corrective actions
• Provides customer Quality and Human Factors training to employees
• Leads communication of the SMS to all employees
• Work closely with enterprise Flight Safety/ customer Quality team to standardize all the efforts.

Qualifications

• Bachelor’s degree within an engineering with 8-12 years of experiecne SMS ( Customer Safety)
• Responsible for working with Global Quality team to understand quality objectives, support aligning applicable enterprise SMS ( Customer Safety) goals.

The Ideal Candidate

• The candidate should have extensive experience in implementing and managing management systems, including AS9100 and ISO9001, ensuring compliance with industry standards and best practices.
• They should possess proven expertise in stakeholder management, demonstrating the ability to build strong relationships and drive effective collaboration across teams and organizations. With strong leadership capabilities, the candidate should lead by example, inspire teams, and promote a culture of customer safety.
• Additionally, they should have a solid understanding of managing customer Quality changes using the framework, focusing on creating awareness, fostering desire, providing knowledge, developing ability, and reinforcing changes for long-term sustainability.
• The candidate must also have a track record of ensuring adherence to all customer and regulatory requirements, including First Article Inspection (FAI)

Preferred Qualifications

• Strong understanding of aerospace regulations, standards, and best practices.
• Excellent communication skills to engage and influence teams at all levels.
• Analytical skills to assess risks and implement effective solutions.
• Knowledge of Safety Risk Management and BowTie methodology.
• Qualified and experienced in leading safety investigations.
• Familiarity with Just Culture principles and their practical application.
• Experience managing large quantities of safety reports.
• Ability to build trust and foster a positive safety culture across teams and functions.
• Strong organizational and communication skills

Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward.

Additional Information

Relocation Assistance Provided: Yes