Manager Operations (Mumbai) Full Time NEW

Moove is building the world’s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratizes access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive.

Moove’s growth has been fuelled by its global Uber partnership and support of leading investors and lenders, including Uber, Mubadala, BlackRock, MUFG, and many others. Today, Moove operates the world’s largest manned & autonomous ride-hail fleet, with 38k+ vehicles across 29 cities, 13 countries and 6 continents enabled by 2.1k+ employees – Moove continues to expand through strategic partnerships with industry leaders like Uber. We’re transforming mobility to be safer, more efficient, and accessible to all, while creating economic opportunities and supporting skills development in the mobility sector.

About The Role

As a Manager Fleet Operations at Moove.io, you will be at the forefront of managing and expanding our urban mobility operations within your assigned city. You will oversee a wide range of responsibilities, including fleet operations, driver management, customer support, and partnerships with local stakeholders. Your role will involve optimizing the efficiency and reliability of our transportation services, ensuring exceptional customer experiences, and driving sustainable growth in your city. Join us in revolutionizing urban mobility and shaping the future of transportation in your community.

What You’ll Be Doing

• Set-up, Lead, and Scale Moove’s business operations in your city.
• Manage and Coach the Operations Team Leads.
• Craft and achieve business goals with regards to operational excellence, profitability, and Driver experience.
• Work closely with the Head of Operations to drive projects and resolve any operational issues.
• Manage City Operations Metrics Dashboard and ensure that the business and operational metrics are healthy at all times
• Lead daily stand-ups to review City Ops data and plan the next course of action
• Lead the charge on ensuring timely and full collection of all driver receivables
• Facilitate timely on-boarding of vehicles and support vehicle supply activities.
• Support in-country initiatives to promote Driver Safety and Driver Diversity.
• Lead deployment and quality of supply chain (i.e. Moove Driver-partners)
• Collaborate with marketing teams to initiate creative local strategies and user growth campaigns
• Work with Central Ops and other city managers to help scale our other cities through developing and sharing best practices
• Lead local regulatory concerns with our Policy, Legal, and Communications teams.

What You Will Need For This Position

• Successful candidates will bring a dynamic combination of IQ and EQ and an ability to think strategically and execute tactically.
• A keen sense of responsibility, initiative, and an ability to inspire. You should feel comfortable working autonomously and in a team environment.
• A minimum of 8 years of experience, but we will consider candidates with less experience if they meet our other requirements
• Operational experience is a plus; knowledge of the automotive industry is not required but is a plus.
• Excellent communication, organization, and project management skills
• Balance attention to detail with swift execution – we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength of yours
• Ability to prioritize important and urgent activities
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• MBA will be a preferred, but not a mandatory requirement
• Growth mindset to scale up products and new geographies
• Ability to fuse business, strategy, finance, and legal concepts to lead complex, multi-faceted deals.

Key Metrics

• Monthly P&L output – Actuals vs Targets
• Monthly Rental collection – Actuals vs Targets
• Fleet Utilisation % of the fleet – Actuals vs Targets
• City Driver Partner satisfaction score
• Fleet Safety
• Overall expenses – Actuals vs Targets
• Overall Fleet Growth and Top Line Growth
• New product launch and execution
• Team Morale & Attrition %
• Team Diversity
• Advertising execution of campaigns

Who You’ll Be Working with:

Directly reporting to our City General Manager, and closely working with our Operations Team.

About The Team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

Moove: Moove is a mobility asset finance company and Uber’s preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratize financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.