Planner & Scheduar Full Time NEW

We help make the world a healthier place, for almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve patients’ and consumers’ health.

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. The entrepreneurial adventure, which began over a century ago, is driven by an unrelenting commitment to improve public health worldwide and making the world a healthier place.

bioMerieux India

We are 100% subsidiary of bioMérieux sa, Marcy L’Etoile, France and have been in the Indian market for more than 25 years. Serving close to 5000+ customers with our diagnostic solutions in clinical microbiology, immunology, molecular biology and industrial microbiology; providing our healthcare professionals and our industry players crucial information in antimicrobial resistance, sepsis, acute care syndromic approach and food safety to protect patient and consumer health.

Joining bioMérieux, is choosing to join an innovative company with a long-term vision, committed to the service of public health and carried out with a humanistic corporate culture.

We look for candidates whose motivation is to invest in themselves, in the projects of the future, and to participate in a collective adventure led by a pioneering spirit.

Location: Delhi

Position: Planner & Schedular – SIM

Educational Qualification

Minimum: B.com & BSc.

Experience: Minimum 4 years of relevant work experience in Customer Service

Primary Purpose and Overall Objective of the Job

The Planner & Scheduler role is the interface Support Center & Field Service and is responsible for updating and monitoring the field agents’ schedules in a timely and accurate manner. This role schedules all field interventions (service delivery on-site) such as corrective maintenance, preventive maintenance, project, installation, training.

He/she appreciates the urgency of the customer and/or field agent and acts accordingly.He/she plans resource capacity and allocation, and monitors the execution of activities according to contracts, customer type, according to severity, and agreed service level.

This role works closely with the Supply Chain department to ensure parts are available for any kind of customer visit and reschedules visits otherwise to drive efficiency.

Key Responsibilities

• Optimize service and support planning, scheduling, assignment, and dispatching.
• Update and manage the service schedule in a timely and accurate manner.
• Coordinate, communicate, and work cross-functionally with other teams in the service.
• Plan and communicate on assignments in advance.
• Identify resource needs/shortages/excess.
• Assign and dispatch field agents with the right skills to a work order, in alignment with service levels and severity.
• Ensure and check if field agents are equipped with the required parts to perform field service visits.
• Work closely with the supply chain department to provide input for parts planning, orders, and delivery.
• Inform customers and confirm appointments.
• Inform stakeholders about any unplanned activity.
• a) Planning & Scheduling

b) Dispatch and monitoring

c) Reporting and invoicing sub-contractors

Technical Competencies

• IT skills – Pack Office, highly proficient CRM and SAP (planning, automated scheduling, assignment and dispatching, monitoring)
• Have basic technical knowledge about biology, instruments and software, reagents, consumables, and assay applications.

Professional Competencies (Area/Region/Country dependent)

• Work with IT technologies
• Work with the customer base system
• Work with the contract system
• Work with the scheduling system
• Work with internal communication systems
• Project planning and control
• Create tasks in the system.
• Create resource planning.
• Effective schedule
• Perform administration
• Act to customer expectations
• Follow a process
• Keep others posted
• Learn from others

Job Description Document

• Use learned knowledge in practice
• Locate information
• Self-Management
• Develop consistent approach, manner, and work practices
• Analytical skills
• Assess the impact of change
• Project management contribution

Key Deliverables

• Preventive Maintenance on time
• Field agent Utilization rate
• Service Appointment refusal (%)
• Knowledge of the company’s portfolio
• Knowledge about customer’s entitlement
• Knowledge about customer
• Organizational processes and structures