Helpdesk Associate Full Time

helpdesk Associate job description +10 A Helpdesk Associate provides front-line technical support to users by troubleshooting hardware, software, and network issues via phone, email, or chat. They document interactions in ticketing systems, guide users through solutions, and escalate complex problems to higher-tier support. Key skills include, but are not limited to, customer service, technical proficiency, and problem-solving. Indeed Indeed +6 Key Responsibilities Technical Support: Diagnose and resolve computer hardware, software, and network connectivity issues. User Assistance: Respond to inquiries via email, chat, phone, or in-person. Ticketing System: Log, track, and manage help desk tickets, ensuring issues are documented and resolved. Troubleshooting: Guide users through step-by-step solutions. Maintenance & Setup: Assist with installing or configuring hardware and software. Documentation: Create or update training manuals and support documentation. Escalation: Route complex issues to the appropriate IT specialists.

Job Types: Full-time, Fresher

Pay: ₹16,670.00 – ₹37,880.00 per month

Benefits:

• Flexible schedule
• Leave encashment
• Paid sick time

Work Location: In person