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Position Overview
The Servigistics Business Analyst will be responsible for analyzing, designing, and optimizing aftermarket service parts management processes using the PTC Servigistics platform. The role bridges business requirements and technical implementation to ensure successful deployments, enhancements, and ongoing support.
Key Responsibilities
• Collaborate with stakeholders to gather and analyze business requirements related to service parts planning.
• Document functional specifications, process flows, and user stories for Servigistics implementations.
• Work closely with technical teams to translate business needs into Servigistics configurations.
• Support solution design activities, including demand forecasting, inventory optimization, and supply planning.
• Perform data analysis, validation, and transformation for system inputs and outputs.
• Assist in testing activities including functional testing, UAT, and regression testing.
• Develop training materials and conduct user training sessions.
• Monitor system performance and collaborate on enhancements and issue resolution.
• Support integration activities between Servigistics and ERP/Supply Chain systems.
• Provide ongoing functional support post-implementation.
Required Skills & Qualifications
• Bachelor’s degree in Engineering, Supply Chain, Computer Science, or related field.
• 3–8 years of experience as a Business Analyst in supply chain or service parts management.
• 3 years of Hands-on experience with PTC Servigistics modules such as Service Parts Management (SPM).
• Strong understanding of demand planning, forecasting, and inventory optimization processes.
• Ability to create clear and detailed business and functional requirement documents.
• 3 years of experience in SQL, data analysis, and visualization tools.
• Excellent communication and stakeholder management skills.
Preferred Qualifications
• Experience with PTC Servigistics 11.x or higher.
• Knowledge of Oracle, SAP, or other ERP platforms.
• Exposure to integration technologies (APIs, middleware, ETL tools).
• Experience in Agile/Scrum methodology.
Personal Attributes
• Strong analytical and critical-thinking skills.
• Ability to handle multiple tasks and deadlines effectively.
• Detail-oriented with a focus on quality and accuracy.
• Ability to work both independently and within cross-functional teams.
