Director, Sales Operations
Shift:
EMEA (1:30 pm – 10:30 pm IST) (India)
About Russell Investments, Mumbai:
Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 90-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm is “Top 12 Ranked Consultant (2009-2024)” in P&I survey 2024 with $962 billion in assets under advisement (as of December 31, 2025) and $376.9 billion in assets under management (as of December 31, 2025) for clients in 30 countries. Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai – and has opened a new office in Mumbai, India in June 2023.
Joining the Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be part of the team based out of Goregaon (East) and contribute to the foundation and culture of the firm’s growing operations in India. The Mumbai office operates with varying shifts to accommodate time zones around the world.
For more information, please visit https://www.russellinvestments.com.
Job Description:
The Go-To-Market (GTM) CRM Product Manager is the senior CRM authority within the Mumbai GTM organization, responsible for the strategic direction, governance, and operational excellence of the global Salesforce ecosystem and associated sales technology tools.
This role plays a critical part in enabling Russell Investments’ global go-to-market strategy by ensuring CRM systems, data integrity, and sales technology capabilities effectively support commercial growth, client engagement, and operational scale.
This is a player–coach leadership role. While the individual contributor work centers on advanced business analysis, solution design, and stakeholder alignment, the role also carries accountability as functional and technical lead for the GTM Mumbai CRM team. The position reports to the Director of Sales Operations and partners closely with Sales Operations, GTM leadership, Finance, Marketing, Product, and IT to ensure CRM systems are scalable, resilient, and aligned to commercial strategy.
The responsibilities of the individual in this position include:
Leadership & Player-Coach Responsibilities
Senior Business Analysis:
Continuous Improvement & Collaboration
Qualifications
Preferred: Financial services (Asset Management) experience and Salesforce certifications.
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