Information Technology Support Engineer Full Time

6+ years of experience in IT support

Strong knowledge of:

Windows 10/11, macOS

Microsoft 365 (Exchange Online, Teams, SharePoint, Intune)

Active Directory, Group Policy, DNS, DHCP

Networking (LAN/WAN, TCP/IP, VPN, firewall basics)

Experience with ITSM ticketing tools (ServiceNow, JIRA, ManageEngine, etc.).

Familiarity with security practices (endpoint protection, patch management, MFA).

Basic understanding of virtualization (VMware/Hyper-V) is a plus.

Strong troubleshooting hardware skills.

Excellent communication and customer service skills.

Qualifications

Bachelor’s degree in Computer Science / Information Technology (preferred).

Relevant certifications: MCSA, Microsoft 365 Certified, ITIL Foundation, CCNA, CompTIA Security+ (preferred).

Soft Skills

Strong problem-solving attitude with ownership of issues until resolution.

Ability to work independently as well as part of a team.

Good documentation and reporting skills.

Ability to prioritize tasks in a fast-paced environment.