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Full job description
We are looking for a skilled and customer-focused Field Support Engineer to provide Field technical support, troubleshooting, installation, and maintenance of IT/Networking/Hardware solutions. The ideal candidate should have strong technical knowledge, excellent problem-solving skills, and the ability to deliver high-quality service to customers.
- Install, configure, and troubleshoot hardware, software, networking devices, and IT infrastructure.
- Perform on-site diagnostics to resolve technical issues efficiently.
- Provide preventive maintenance and health checks for client systems.
- Respond to service requests, resolve issues within SLA, and maintain service reports.
- Coordinate with internal technical teams and OEMs for escalations.
- Ensure proper documentation of service activities, incident logs, and customer feedback.
- Train end-users on product usage, safety, and best practices.
- Assist in deployment of new technologies or upgrades at client locations.
- Maintain tools, equipment, and spare inventory required for field visits.
- Uphold high standards of customer service and professionalism during all client interactions.
Job Type: Full-time
Pay: ₹25,000.00 – ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
