CP4D Admin Full Time NEW

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your Role And Responsibilities

## Key Responsibilities

### Platform Administration & Support (40%)

• Assist in the installation, configuration, and upgrade of IBM Cloud Pak for Data components
• Monitor platform health, performance metrics, and system alerts using CP4D monitoring tools
• Support user onboarding, access management, and role assignments within CP4D
• Help maintain platform documentation including runbooks, procedures, and configuration guides
• Perform routine maintenance tasks such as log rotation, cleanup, and health checks
• Assist in troubleshooting platform issues and escalate complex problems to senior administrators
• Support backup and recovery operations for CP4D metadata and configurations

### Service Management (25%)

• Manage CP4D service instances (Watson Studio, Watson Machine Learning, Data Virtualization, etc.)
• Assist in provisioning and configuring data services for project teams
• Monitor service resource utilization (CPU, memory, storage) and report capacity issues
• Support integration of external data sources and connections
• Help manage service catalogs and deployment spaces
• Assist in service upgrades and patch management

### User Support & Collaboration (20%)

• Provide first-level support for CP4D users and data scientists
• Assist users with platform access, project creation, and resource allocation
• Create and maintain user guides and knowledge base articles
• Respond to support tickets and track issues to resolution
• Collaborate with data engineers, data scientists, and application teams
• Participate in user training sessions and platform demonstrations

### Monitoring & Maintenance (15%)

• Monitor OpenShift cluster health and CP4D namespace resources
• Track storage utilization and assist in capacity planning
• Review system logs and identify potential issues proactively
• Assist in performance tuning and optimization activities
• Support disaster recovery testing and documentation
• Maintain inventory of CP4D components, versions, and licenses

Required Technical And Professional Expertise

### Education

• Bachelor’s degree in Computer Science, Information Technology, Data Science, or related field
• Recent graduates or candidates with equivalent technical training/certifications considered

### Technical Skills

**Cloud Pak for Data (Foundational)**

• Basic understanding of IBM Cloud Pak for Data architecture and components
• Familiarity with CP4D web interface and administration console
• Knowledge of CP4D services (Watson Studio, Watson Machine Learning, Data Virtualization, DataStage)
• Understanding of CP4D user roles and permissions model

**Container & Orchestration (Required)**

• Basic knowledge of Kubernetes/OpenShift concepts (pods, deployments, services, namespaces)
• Understanding of containerization principles and Docker basics
• Basic understanding of YAML configuration files

**Operating Systems**

• Linux fundamentals (RHEL, CentOS, or Ubuntu)
• Basic shell scripting (bash) for automation tasks
• File system navigation and permissions management

Preferred Technical And Professional Experience

**Databases & Data (Preferred)**

• Basic SQL knowledge
• Understanding of relational databases (Db2, PostgreSQL)

Certifications (Highly Preferred)

IBM Cloud Pak for Data Administrator/Deployment Professional

Red Hat OpenShift Administration (EX280), RHCA, RHCE

CKA, CKAD, CKS

AWS/Azure/GCP Solutions Architect

ITIL, Terraform, Docker certifications

Scripting & Automation

Shell scripting (Bash, PowerShell) – 4+ years

Python – 3+ years

REST APIs, YAML, JSON