Manager SIS Full Time

Key Responsibilities

1. Sales & Business Delivery

• Drive sales targets, conversion, and ATV for the SIS
• Maximize productivity within limited retail space
• Identify upselling and cross-selling opportunities

2. Brand Representation & Visual Merchandising

• Ensure SIS reflects brand identity and VM guidelines at all times
• Maintain product display, signage, and hygiene standards
• Coordinate with VM teams for seasonal updates

3. Customer Experience

• Deliver premium and consistent customer service
• Handle customer queries, complaints, and escalations effectively
• Drive repeat business and customer loyalty

4. Team Management

• Manage and supervise SIS staff / promoters
• Drive daily briefing, grooming, and performance tracking
• Ensure training on product knowledge and selling skills

5. Inventory & Stock Management

• Monitor stock availability, replenishment, and stock rotation
• Ensure zero stock-outs on key SKUs
• Maintain inventory accuracy and minimize shrinkage

6. Partner Store Coordination

• Build strong relationships with host store management
• Ensure smooth operations within partner store policies
• Coordinate on space allocation, promotions, and visibility

7. Reporting & Compliance

• Track daily/weekly performance metrics
• Ensure adherence to company policies, audits, and compliance norms