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Why BirdEye?
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn’t just a goal – it’s our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley – Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
What You’ll Do
- Create Social Media content for Facebook, Instagram and Google
- Write social media copy suitable for B2B businesses in various industries including Property Management, Health, Retail, Food services, etc.
- Analyze and respond to incoming reviews
- Work directly with clients to finalize review responses
Responsibilities
- Manage a portfolio of clients and their social media and review presence (often 100+ locations)
- Deliver content services on time and with high quality
- Collaborate with cross-functional teams to ensure client satisfaction
- Communicate with clients on content and review response strategies
Skills
- Social media copywriting
- Attention to detail
- Cross-functional collaboration with Onboarding and Customer Success Teams
Why You’ll Join Us
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don’t just set goals – we surpass them. We’re a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don’t just talk about making a difference – we make it happen.