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Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As the Program Management Specialist, you will serve as a partner between YouTube Marketing stakeholders and the marketing campaign production team, provide coordination and support to the offshore production team, and participate in delivering quality marketing programs within SLAs.
Position Responsibilities
- Coordinate with the Intake Lead to ensure all relevant requirements are received for program intake
- Coordinate handoffs between global & regional teams to ensure production timelines are met.
- Gather all campaign details as well as assets for the offshore product team to execute on.
- Review final build before it goes through other stakeholder approvals.
- Collaborate with digital offshore production team to build and deliver quality marketing programs
- Act as a thought partner and problem solver. Troubleshoot issues, propose solutions and enable quick resolution to generate successful outcome
- Coordinate with off-shore marketing operations team during escalations including issue analysis and resolution
- Support in marketing automation tool improvement projects
Minimum Requirements
- 3+ years of hands-on experience with project management tools such as Asana, Trello, Monday.com, etc. in the digital media space (email, paid media, event activation, etc.)
- Strong communication skills for interacting with stakeholders and coordinating with the offshore production team
- Detail-oriented, organized self-starter who can work well within a team, and manage multiple priorities and deadlines
Preferred Qualifications
Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:
- Experience with Google Ads, Meta, LinkedIn, and ad serving technologies like DV360.
- Highly analytical, with a track record of being a strong problem solver
- Understanding of marketing operations, processes, business requirements.
- Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects
Benefits
- We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
- Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC’s Applicant and Candidate Privacy Policy.
Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don’t hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.
