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Customer Support Associate | USA SaaS | Onsite Position Only
Location: Chakdaha, Nadia – 741222
Salary: ₹20,000 – ₹30,000 per month
Shift Timing: 6:30 PM – 3:30 AM
Job Type: Full-time, Onsite
We are hiring a Customer Support Associate for our USA-based SaaS support process. This is an onsite role, ideal for someone with strong English communication skills and previous experience in a US voice process.
Key Responsibilities
As a Customer Support Associate, you will be responsible for:
- Assisting customers with onboarding and account setup
- Handling customer questions through phone, chat, email, and Zoom/Google Meet sessions
- Troubleshooting basic technical issues
- Guiding customers step by step with platform-related tasks
- Maintaining clear communication and providing a great customer experience
- Coordinating with the internal team when advanced technical support is needed
Requirements
- Minimum qualification: 10+2 or Graduate in any stream
- Excellent spoken English is a must
- Minimum 1+ year experience in any US voice process
- Comfortable working in night shift
- Basic computer and internet knowledge
- Good problem-solving and customer-handling skills
- Must be available to work from our Chakdaha office
Ideal Candidate
You should be confident, polite, patient, and comfortable speaking with USA-based customers. We’re looking for someone who can explain things clearly, handle customer concerns professionally, and help users feel supported.
Pay: ₹20,000.00 – ₹30,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Chakdaha, West Bengal (Chakdaha): Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Expected salary?
Experience:
- International voice process: 1 year (Required)
Shift availability:
- Night Shift (Required)
Work Location: In person
