Business Analyst – HIS / EMR Full Time

Greetings from HCL Technologies!

Currently Hiring for “Business Analyst – HIS / EMR”

Location – Mumbai (Only)

Experience – 4-12 years

JD:

The Senior Business Analyst – HIS/EMR Implementation will act as a critical bridge between clinical and operational users and technology teams during the implementation of hospital systems. This role is responsible for leading requirement gathering, workflow analysis, process redesign, fit-gap analysis, documentation, testing support, and stakeholder alignment to ensure successful deployment of HIS/EMR solutions. The ideal candidate should possess strong healthcare domain knowledge, excellent analytical capability, and hands-on experience in digital healthcare transformation projects.

Key Responsibilities – Business and Functional Analysis

• Lead requirement gathering sessions with clinicians, nurses, administrators, finance users, and operational stakeholders.
• Analyze existing workflows and define future-state processes for HIS/EMR adoption.
• Conduct fit-gap analysis between current business processes and system functionality.
• Translate business needs into clear functional requirements, user stories, process maps, and solution documentation.
• Ensure traceability of requirements across design, build, testing, and deployment phases.

Key Responsibilities – Healthcare Workflow Mapping

• Map workflows for patient registration, appointment scheduling, admissions, discharge, transfer, clinical documentation, order entry, medication management, billing, claims, laboratory, radiology, and pharmacy.
• Recommend process improvements to improve efficiency, compliance, patient safety, and user experience.
• Work closely with end users to validate clinical and non-clinical workflows.

Key Responsibilities – Stakeholder Engagement

• Act as the primary functional liaison between users, project teams, IT teams, and vendors.
• Facilitate workshops, design sessions, and requirement validation meetings.
• Manage stakeholder expectations and secure sign-off on business requirements and process changes.
• Support executive and departmental reporting with clear analysis and project insights.

Key Responsibilities – Solution Design Support

• Collaborate with technical teams and vendors to ensure business requirements are reflected accurately in system configuration and solution design.
• Review configuration documents, prototypes, and functional design outputs.
• Support master data setup, forms design, rules validation, and reporting requirements.

Key Responsibilities – Testing and Deployment Support

• Prepare and review test scenarios, test scripts, and acceptance criteria.
• Support SIT, UAT, and defect triage from a business perspective.
• Validate that delivered functionality meets user requirements and compliance expectations.
• Assist in go-live readiness, super-user enablement, and post-go-live issue analysis.

Key Responsibilities – Change Management and Training Support

• Support training material review, SOP updates, and business communication documents.
• Identify change impacts across departments and support transition planning.
• Help drive user adoption through functional support and process clarification.

Required Skills and Competencies

• Excellent requirement gathering and business analysis skills.
• Strong healthcare domain knowledge across clinical and administrative functions.
• Expertise in process mapping, BRD/FRD creation, use cases, and workflow documentation.
• Strong communication and facilitation skills.
• Experience in UAT planning, defect management, and solution validation.
• Knowledge of interoperability, reporting, and data migration concepts is desirable.
• Proficiency in tools such as Visio, Excel, PowerPoint, JIRA, and Confluence.

Preferred Experience

• Experience working on enterprise HIS/EMR platforms.
• Exposure to implementation in multi-specialty hospitals.
• Knowledge of accreditation, regulatory, and privacy requirements in healthcare.
• Certification in CBAP, CCBA, PMI-PBA, or Health Informatics is a plus.

Interested candidate please drop mail to “kushmathattanda.baby@hcltech.com”

Kushma