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Role Responsibilities
- Responsible for sales turnover and ensuring a positive customer experience through to conversion.
- Build and maintain a loyal network of influencers to drive business generation.
- Scout opportunities to reach end consumers through diverse sources, increasing business in a cost-effective manner.
- Own the customer journey from lead generation to conversion.
- Demonstrate multitasking abilities in managing relationships with diverse influencers and stakeholders (Interior Designers, Kitchen Studios, Bath Stores, and Trade partners).
- Exhibit achievement orientation (targets) and execution excellence (sales tools, systems, process adoption).
- Understand competition offerings and continuously raise the bar for customer experience.
- Act as the first point of contact for escalations, ensuring timely resolution and customer delight.
Key Result Areas (KRAs)
Sales
- Sales value generation at category level and Source of Awareness (SOA) level.
- Effective conversion of leads.
- Ensure 100% collection efficiency from customers.
Business Development
- Maintain strong relationships and drive influencer participation in business generation.
- Constantly identify and pursue potential business opportunities for conversion.
Customer Centricity
- Achieve high Net Promoter Score (NPS) from consumers.
- Maintain strong complaint closure index.
- Address and resolve pre-sales complaints effectively.
System & Process Adoption
- Deliver performance indices on processes and systems to drive business.
- Ensure adoption of sales tools, systems, and processes for efficiency.
Primary Product Focus
- Shower Enclosures
- Kitchen Shutters
- Ready-to-Use (RTU) Solutions
- Windows
- Wardrobes
Additional Products
- UPVC Windows
- LED Mirrors
- Kitchen & Wardrobe Shutters
