Partner Success Full Time NEW

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you’re building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About The Team

The Global Partner Organization is passionate about developing partnerships that accelerate innovation and growth with Industry differentiation, expanded reach and customer success. This is an outstanding opportunity to be part of the team that is driving a rapid and global change of paradigm, to adopt a modern ecosystem and implement a unified and global partner strategy with local flavor, with cross-functional engagement in programs, systems, processes and people.

About The Role

The Global Partners Organization (GPO) is hiring a Partner Success Manager to join our diverse team. You will play a crucial role in empowering successful deployment outcomes with our services partner ecosystem. The Partner Success Manager will be an expert with the Workday Deployment Methodology and serve as a guide and subject matter authority to our new partners. The Partner Success Manager will partner closely with the Partner Management and our Customer Experience organizations with high risk projects that need extra care or assistance. You will support executive level expectations by providing suggestions to management based on key trends and themes for issues experienced in our partner ecosystem to strategically address them. In this role, you will:

• Leverage your Workday product knowledge to serve as deployment subject matter expert to Partners and internal workmates.
• Build Relationships with regional leaders to support Partner growth initiatives
• Prioritize, develop and deliver partner assistance offerings to enable successful deployments and services practices.
• Serve as a guide and subject matter expert on delivery methodology to new and existing partners.
• Ensure partners are aligned with required components of scorecard maintenance, audit reporting, and deployment methodology.
• Work closely with the partner, Partner Manager and CX on project customer concerns including assessing project issues, recommending and driving remediation steps, preparing executive communications, and collaborating with GPO and CX team members to enable successful outcomes.
• Develop and manage processes for partner primed deployment issues.
• At times, participate in new partner sales cycles to assist partner in gathering requirements, formuatng delivery approach, and developing a proposal/SOW.

About You

Basic Qualifications

• 3+ years proven experience of project management or functional consulting with Workday HCM, FINS or Payroll.
• 1+ years experience working with services deployment partners.

Other Qualifications

• Highly professional and consultative style of working, strong individual contributor.
• Great teammate, self-motivated with the ability to work collaboratively with and through others as part of a global team.
• Ability to build relationships, credibility, and trust to drive engagement and results.
• Strong mentoring and coaching skills in working with partners.
• Ability to manage and prioritize competing business priorities.
• Excellent listening and communication skills.
• Ability to clearly articulate messages to a variety of workmates and audiences.
• Flexible and adaptable; able to work in ambiguous situations.
• Forward looking with a broad approach to solutions
• Highly organized and detail oriented with a natural inclination for planning strategy and tactics.
• Solid grasp with at least one of the following business areas: Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable, Services procurement, or Professional Services Automation (PSA).
• Passion for customer service and outcomes.
• Previous experience with a major systems integrator and/or an enterprise software company is a plus.

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you’ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote “home office” roles also have the opportunity to come together in our offices for important moments that matter.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.

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