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Job Title: Executive – Consumer Technical Insight Department: Product Development / Innovation Lab Location: Mumbai Reporting To: Manager – Product Innovation / Technical Evaluation Role Overview The Executive – Consumer Technical Insight will bridge the gap between consumers and the technical formulation team. The role involves testing lab-made product samples directly on consumers, conducting salon trials, managing long-term consumer evaluations, and translating user feedback into actionable insights for formulation improvement and product development. Key Responsibilities
- Identify and onboard suitable consumers and salon partners for product testing and trials.
- Conduct spot testing, short-term, and long-term consumer trials for lab-developed formulations across skincare, haircare, and color cosmetics.
- Observe, record, and analyze consumer responses on product performance, texture, fragrance, efficacy, and sensorial attributes.
- Visit salons to conduct product demonstrations and gather professional feedback from stylists and makeup artists, BAs.
- Maintain detailed data logs of consumer trials and feedback sessions and consumer profiles.
- Collaborate closely with formulation, claims, and marketing teams to interpret feedback and suggest technical modifications.
- Summarize key consumer insights and translate them into meaningful product improvement recommendations.
- Support the creation of consumer evaluation reports and assist in product validation for launch readiness.
Desired Skills & Competencies
- Strong understanding of beauty and personal care products.
- Hands-on experience with consumer testing, salon trials, or product demonstrations.
- Excellent interpersonal and observational skills.
- Ability to interpret qualitative and quantitative feedback into actionable insights.
- Detail-oriented with good documentation and reporting abilities.
- Passion for innovation and consumer-centric product development.
Qualification & Experience
- Bachelor’s degree in Cosmetology, Cosmetic Science, or related field.
- 1–3 years of experience in consumer testing, salon evaluation, or product development within the beauty and personal care industry.
