Business Excellence Manager Full Time NEW

Job Summary :

This is a mid-to-senior level leadership role focused on driving operational excellence, process improvement, audits, digital transformation, and project management across the organization. The role acts as a central enabler for efficiency, quality, compliance, and transformation initiatives.

Key Purpose of the Role :

The Manager – Business Excellence is responsible for ensuring the organization runs smoothly through:

• Strong governance of processes and policies
• Effective audits and assessments
• Continuous improvement and transformation projects
• Smooth operation and enhancement of enterprise applications

Major Responsibility Areas

1. Project Management & PMO Support

• Guide and monitor continuous improvement and transformation projects
• Ensure projects follow the organization’s project & change management standards
• Help teams prepare project documents, conduct cost-benefit analysis, and use analytical tools (e.g., Minitab)
• Track and report project progress to management
• Lead or support end-to-end implementation of enterprise-wide projects by coordinating with business teams, vendors, consultants, and IT

2. Process Management & Governance

• Own and manage the central Process Repository
• Guide departments in creating process maps, controls, KPIs/metrics, and monitoring systems
• Identify process risks, failure modes (using FMEA), and mitigation plans
• Find improvement opportunities through gap analysis, trend analysis, etc.

3. Audits & Assessments

• Ensure timely completion of all internal and external audits
• Manage the full audit lifecycle — planning, execution, stakeholder coordination, and closure
• Track and ensure timely closure of audit findings/observations
• Provide regular audit status reports to senior management

4. Digital Transformation

• Support departments in implementing new or upgraded enterprise systems
• Track and report progress of all Business Excellence-led transformation initiatives

5. Enterprise Application Management

• Plan and roll out major/minor enhancements in key enterprise applications
• Manage application backlogs and daily operations
• Coordinate with vendors and IT for issue resolution, maintenance, upgrades, and infrastructure
• Manage licenses, user access, passwords, and security norms

Required Skills & Competencies

• Hands-on experience in internal/external audits
• Strong Project Management and Process Consulting experience
• Knowledge of BPM tools (iGrafx, Visio, etc.)
• Excellent command over MS Excel, PowerPoint, and Word
• Strong data analytics, problem-solving, and storytelling skills
• Experience managing enterprise-level applications/systems
• Excellent interpersonal and stakeholder management skills (especially with technology teams)

Eligibility Criteria :

• Education: BE / MBA / Graduate or Post-Graduate with IT experience
• Experience: 7–10 years overall relevant experience
• Certifications:
• Six Sigma Green Belt or Black Belt (mandatory)
• Project Management certification (PMP or similar) is a big plus