SAAS Customer Success Manager Full Time

Role Overview

We are hiring an SAAS Customer Success Manager to manage and grow a portfolio of 40-50 active client accounts.

This is a post-sales ownership role focused on:

• Client Success
• Retention
• Revenue Continuity

While demos are handled by a centralized team, you are expected to have a strong understanding of the product to effectively support, guide, and retain clients.

Key Responsibilities

Account Ownership (Core Responsibility)

• Manage 40–50 active client accounts end-to-end
• Act as the primary point of contact for assigned clients
• Build and maintain strong client relationships through regular communication

Client Onboarding & Activation

• Ensure smooth onboarding of newly acquired clients
• Coordinate with internal teams for setup and activation
• Ensure clients achieve initial value milestones

Retention & Revenue Continuity

• Drive client engagement and satisfaction
• Ensure timely payments and revenue flow
• Minimize churn through proactive communication
• Identify risks early and implement corrective actions

Internal Coordination

• Collaborate with Sales, Demo, and Tech teams for seamless client experience
• Ensure proper handover and alignment across teams

Upsell & Account Growth

• Identify upsell and cross-sell opportunities
• Support revenue growth within existing accounts

Full-Time Role (Probation)

• 3 month probation period
• Focus on retention, client satisfaction, and revenue continuity

Performance Expectations

• Efficiently manage 40–50 client accounts
• Maintain high client satisfaction and retention rates
• Ensure consistent payment flow from accounts
• Contribute to account growth and expansion

Compensation Structure

• Fixed Salary + Variable Pay
• Incentives based on:
• Payments received from managed accounts
• Retention and account performance

Eligibility Criteria

• MBA (Final Year) or recent graduate

Ideal Candidate Profile

• Strong ownership mindset and accountability
• Excellent communication and relationship-building skills
• Ability to manage multiple accounts simultaneously
• Organized and proactive approach to problem-solving
• Ability to balance client satisfaction with business outcomes

Who Should Not Apply

• Candidates uncomfortable managing multiple clients
• Individuals with weak follow-up or communication skills
• Those preferring low-responsibility roles
• Candidates unable to handle revenue-linked accountability

Why Join Sparkfuse?

• Work at the intersection of AI and business growth
• Direct ownership of client success and revenue outcomes
• High learning exposure in real-world account management
• Clear growth path to senior client-facing roles

Pay: ₹20,000.00 – ₹30,000.00 per month

Benefits:

• Work from home

Work Location: Remote