Dental Front Desk/Receptionist Full Time

osition Overview

We are seeking a smart, organized, and patient-friendly Receptionist / Front Desk Executive to manage front office operations at our dental clinic. The ideal candidate should possess excellent communication skills, a professional appearance, and the ability to handle patient interactions efficiently in a busy clinical environment.

The role involves appointment management, patient coordination, billing support, and ensuring a smooth front desk experience.

Key ResponsibilitiesFront Desk & Patient Coordination

• Welcome and assist patients in a courteous and professional manner
• Manage appointment scheduling, confirmations, and follow-ups
• Handle patient inquiries via phone, WhatsApp, email, and walk-ins
• Maintain patient records and registration details accurately
• Coordinate patient flow with doctors and clinical staff

Billing & Administrative Support

• Generate bills, receipts, and payment entries
• Handle cash/card/online payment collections
• Maintain daily appointment and billing reports
• Assist in insurance coordination if applicable
• Manage clinic documentation and filing

Communication & Customer Service

• Address patient concerns professionally and escalate when required
• Provide treatment-related scheduling information
• Ensure excellent patient experience and hospitality
• Follow up with pending appointments and treatment plans

General Office Management

• Maintain cleanliness and organization of reception area
• Coordinate with vendors and support staff when required
• Assist management in daily operational activities

Required Qualifications

• Graduate or diploma holder preferred
• Minimum 1–3 years of experience in reception/front desk/customer service
• Experience in healthcare or dental clinic preferred
• Good communication skills in English and Hindi
• Basic computer knowledge (MS Office, email, billing software)

Preferred Skills

• Pleasant personality and professional appearance
• Ability to multitask in a fast-paced environment
• Good telephone etiquette and patient-handling skills
• Familiarity with clinic management or dental software
• Basic understanding of social media/WhatsApp communication is an advantage

Salary & Benefits

• Salary: As per experience and communication skills
• Incentives/performance bonuses (if applicable)
• Professional growth opportunities
• Supportive and professional work environment

Working Hours

• 6 days a week
• Rotational shifts / clinic timings as applicable

Work Location: In person