Manager- Data & Reporting- Global Service Centre Full Time

Job Title: Manager BPM Job Category: BPM

Location: Mumbai Travel Required: No

Level/Salary Range: Position Type: Full Time

Reports To SSC Support Manager Date Posted

Level/Grade Band 3

Job Summary

The Manager – BPM will be responsible for managing and optimizing the MIS operations within our organization, with a strong focus on leveraging Power BI, VBA, and Python to streamline processes and enhance data-driven decision-making. This role involves overseeing data collection, analysis, and reporting activities, ensuring data accuracy and integrity, and collaborating with cross-functional teams to support business objectives.

Key Responsibilities

• Design, implement, and maintain MIS frameworks and systems to support organizational data needs and objectives.
• Oversee the development of databases, software applications, and other technological solutions necessary for effective MIS.
• Ensure that MIS systems are scalable, secure, and user-friendly.
• Develop and manage interactive dashboards using tools like Power BI, Tableau, or similar platforms to provide actionable insights.
• Work closely with stakeholders to understand their reporting requirements and translate them into effective dashboard designs alongside Continuously improve and optimize dashboards to enhance usability and relevance.
• Collect, analyze, and interpret large datasets to identify trends, patterns, and insights that can inform strategic decision-making.
• Utilize relevant tools and techniques for data analysis, such as statistical analysis, data mining, and predictive modeling.
• Present findings and insights to various stakeholders in a clear and understandable manner.
• Implement rigorous quality control procedures to ensure the accuracy, reliability, and integrity of MIS data and establish and enforce data governance policies and standards to maintain data quality.
• Regularly audit data sources and processes to identify and rectify any discrepancies or errors.
• Collaborate with cross-functional teams to streamline workflows and automate repetitive tasks.
• Create and maintain detailed documentation of MIS processes, procedures, and systems for reference and compliance purposes.
• Ensure that MIS activities comply with relevant industry standards, regulations, and best practices.
• Keep abreast of changes in regulations and standards related to data management and reporting, and ensure compliance accordingly.
• Work closely with internal stakeholders, including IT, finance, operations, and senior management, to understand their information needs and priorities.
• Communicate effectively with stakeholders to gather requirements, provide updates on MIS initiatives, and solicit feedback.
• Provide training and support to users of MIS systems to ensure they have the necessary skills and knowledge to effectively utilize the systems.
• Stay updated with emerging technologies and best practices in MIS and related fields, and share knowledge with team members and stakeholders.

Preferred Qualification & Certification

• Bachelor’s Degree: In Computer Science, Information Systems, or related field.
• Technical Skills:
• Proficiency in Power BI for data visualization and reporting.
• Advanced knowledge of VBA for automating Excel tasks and processes.
• Preferably programming skills in Python for data analysis and automation.
• Data Management: Strong understanding of data management principles, data governance, and database systems.
• Analytical Skills: Excellent analytical and problem-solving skills, with attention to detail.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey complex information clearly to non-technical stakeholders.
• Certification: Relevant certifications in Power BI, Python, or data analysis are a plus.

Working Experience

• Minimum of 7 years of relevant work experience in managing MIS systems, data analysis, and reporting. Proven track record of using Power BI, VBA, and Python to drive process improvements and support data-driven decision-making. Should be self-driven.