Consulting – Consultant / Senior Consultant / Consulting Manager Full Time

Website: Leading Global Technology Research & Advisory Firm | ISG (isg-one.com)

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

Knowledge, Skills and Experience Qualifications

• 5-10 years of recent experience in consulting engagements within the outsourcing industry, either with a large consulting firm, a specialty practice, or through managing large transformation programs in large consulting companies/ global captives.
• Significant experience in the deal advisory space. Must have advised clients on ITO sourcing transactions or have led and managed deals at Service Providers.
• Strong understanding of global corporate large deals practice – including key win drivers, solution design, cost levers, ability to work with Service Providers to ensure effective cost solutions and agreed upon service level agreements.
• Experience and knowledge of transformation initiatives, with a focus on shared services, operational improvement and outsourcing/offshoring strategies.
• Experience in advising clients on IT and sourcing strategy, with direct client-facing exposure considered a strong advantage.
• Ability to perform assessment projects focused on evaluating clients’ current IT environment and process maturity, with a strong understanding of IT spend analysis, cost breakdown, and identifying opportunities for overall cost optimization.
• Well versed in new age Digital technologies such as Gen AI, Cloud, and Digital solutions, IT outsourcing across one or more areas—Application Services, Infrastructure Services, BPO Services, Industry BPO Services, or ERP—and the ability to effectively integrate these into large deal solutions.
• Comprehensive knowledge and experience in financial management and financial modelling, including the ability to develop business case clients on global outsourced Services and Service Providers.
• Demonstrated experience in advising on IT strategy deals, with a strong focus on designing and executing target operating models that align with client business objectives and drive operational efficiency.
• Knowledge of industry trends in the GCC space is nice to have.
• Business development and sales experience including prospecting, lead qualification, proposal writing, sales calls and sales support.
• Working knowledge of capabilities and offerings of Tier 1 and Tier 2 outsourcing vendors.
• Practice development experience, including sales and marketing collateral development, IP development and solution development.
• Delivery management or program management or project management experience, including managing teams at all project phases, successful client relationship management and multi-project oversight would be a plus.
• Deep understanding of the full sourcing lifecycle and IT contract terminology.
• Skilled in data analysis, market sourcing comparisons, current state assessments, gap/opportunity analysis, change readiness, delivery model alternatives, and service delivery strategy.
• Strong presentation, verbal and written communication skills (in English), with the ability to articulate complex ideas in easy-to-understand business terms to all levels of management including senior leaders. Additionally, must demonstrate strong cultural alignment and the ability to engage with diverse global client stakeholders.

Education

• Bachelor of Arts or Science degree in a technical or scientific field is a must
• MBA/MS or other advanced degree(s) is desirable

Travel – 10% – 20% required or as per project requirement.

Duties & Responsibilities

• The Consultant contributes as a key team member or lead role in large or mega-deal engagements within a specific business function.
• The Consultant supports advisory teams in delivering ISG methodology and tools to assist client sourcing initiatives.
• The Consultant assists or leads in developing initial assessments, project plans, vendor research and selections, financial modeling, RFP creation, contract negotiations, and post-selection administrative tasks.
• The Consultant actively engages in firm thought leadership, practice and IP development, including writing white papers and articles, creating sales and marketing collateral, and supporting presales activities with the onsite sales team.
• The Consultant works closely with senior leadership and client teams to ensure successful project delivery, providing guidance on client needs and requirements.
• The Consultant helps facilitate client workshops and presentations, translating complex concepts into actionable insights.
• The Consultant conducts data analysis, benchmarking, and market sourcing comparisons to support client decision-making.
• The Consultant contributes to the creation of business cases, client presentations, and deliverables related to sourcing strategies and operational improvements.

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.