System Administrator (Night Shift) Full Time NEW

Title: System Administrator (Night Shift)

Location: Remote/ Gurugram

Shift: US Shift- 6:30PM to 3:30AM

Mandatory skills: L2/L3 support, Citrix, Intune, SCCM, Active Directory

Job Summary

The role and the primary tasks for each function.
-Working as Technical Lead engineer to support day-to-day IT operations/supports/escalations & ensuring
process alignment. Acting as process owner of Level 2 & 3 support & escalations 50%
-Manage & lead EUC operations activities. Perform life cycle management of EUC equipment’s.
-Coordinating with respective vendors & stakeholders 15%
-Identifying gaps and improvement areas. Propose and implement corrective measures. Organize and
prioritize workload. Imbibing new insights & suggestions for overall growth/improvement of process 15%
-Maintaining documentation of new technical transitions/processes and ensuring the knowledge transfer to
the team 10%
-To prepare management reports & dashboards to track the critical KPIs 5%
-Perform other duties, as assigned. 5%

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
– Should have excellent communication skills to interact with US based end users
– Provide support & resolve End user IT issues over phone & remote support
– Should be able to deal with escalated incidents with minimum response Ɵme
– Strong troubleshooting skills to manage EUC & distributed Citrix VDI environment
– Able to manage & support 3rd party applications provided by client
– Strong knowledge of managing imaging & deployment software like Intune, PDQ & SCCM
– Knowledge on ITSM ticketing Tools like Service Now, Jira, Manage Engine
– Knowledge of remote assistant tools like GoTo Meeting, TeamViewer, Teams calls
– Administer ITSM ƟckeƟng system by categorizing and assigning incoming incidents & service requests
– Knowledge of windows OS components & Active Directory user management
– Able to manage M365 Cloud services suite & respective components
– Troubleshot desktop, laptop, printer, hardware, soŌware and other peripheral device issues
– Manage services & deployments according to documented procedures/checklists & access control based on company security policy
– Communicate on emails with users & stakeholders
– Basic understanding of monitoring tools like SolarWinds, Nagios, PRTG
– Asset & Inventory management
– Update/maintain Help Desk Knowledge Base (document processes/procedures)
– Should be self-learner, team leader & ready to perform dues on demand

Interested individuals can apply here or share the resume to [email protected]

Job Types: Full-time, Permanent

Pay: ₹1,000,000.00 – ₹1,100,000.00 per year

Benefits:

• Work from home

Work Location: Remote